AR Collection Team Lead

NCR Atleos Corporation; Warszawa; Hybrid; PLN 67,000 - 100,000; Full time

Job summary

NCR Atleos Corporation in Warsaw, Poland is seeking a dedicated Credit/Collections professional to manage credit extension and collection for a customer portfolio within the accounting function.

You will communicate with customers by phone, review terms, resolve payment issues, and collaborate with sales and management to maintain a healthy accounts receivable portfolio. Bilingual French and English skills are required.

Responsibilities

• Execution of credit/collections processing to ensure accurate and timely management of the company’s credit practices within the accounting function.
• Confer with customers by telephone to determine reasons for overdue payments and review terms of sales, service, or credit contracts.
• Research payment issues involving disputed deliveries, returns and credits that may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Work with manager to identify accounts that may present credit risk, require credit holds or outside collection.
• Record information about customers’ financial status and document status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls and provide invoices to customers, sort and file correspondence.
• Maintain collection calls with multiple stakeholders (customer, sales, management, etc.).
• Be process oriented and know the collection processes and scenarios.
• Demonstrate ability to manage the portfolio and assess risks and required actions.
• Team management—coordinate tasks, report results, and assist with escalations.
• Talent management.
• French and English language required

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility

Incumbent reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the company’s accounting function. Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer. Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances. Resolve issues quickly to prevent further aging of delinquent balances. Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection. Record information about financial status of customer and documents status of collection efforts. Keep sales representatives aware of account status and problems. Answer incoming calls, provides invoices to customers, sorts and files correspondence. Is able to maintain the collection calls with multiple stakeholders (customer, sales, management etc.) Must be process oriented and should know the collection processes and scenarios Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken. Proven track of good and stable performance (internal candidates). Ability to support manager in process related actions or analysis Team Management- coordination of tasks conducted by the Team, reporting of the results, help with escalations. Talent management. French and English language required #LI-NM1 #LI-hybrid Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.