Billing Associate (III) - Spanish speaker

NCR Voyix; Warszawa; On-site; PLN 60,000 - 100,000; Full time

Job summary

NCR Voyix is hiring a Billing Associate (III) in Warsaw, onsite, to manage orders and invoicing. The role requires Spanish and English fluency and collaboration with sales, accounts, and customer operations.

Responsibilities include booking orders, billing, and ensuring revenue recognition compliance, along with archiving and audit support. Strong customer service and problem solving are essential.

Qualifications

• Spoken and written English and Spanish.
• Ability to Work collaboratively with other team members.
• Ability to handle ambiguous data.
• Strong problem solving and customer service skills.
• Ability to communicate well with all involved parties on different level of the process.
• Dedication.
• Strong sense of accountability and urgency.

Responsibilities

• Service Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations.
• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system.
• Adhering to NCR policies and procedures.
• Reconciliation and Reporting of monthly order and revenue data including corrections.
• Archiving and record retention per NCR policies.
• Providing internal and external audit support as requested.

Skills

English

Spanish

Customer service

Communication

Problem solving

Team collaboration

Tools

Excel

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title

Billing Associate (III) - Spanish speaker

Grade

B3

Location

Warsaw, Poland (onsite)

Key Responsibilities

Responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include sales, account support, Customer operations. Billing Associate (III) will be responsible for order booking and billing process.

• Service Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations)
• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system)
• Adhering to the procedures in compliance with NCR policies
• Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
• Archiving and record retention in accordance with NCR policies and NCR practices
• Providing internal and external audit support as requested

Basic Qualifications

• Spoken and written English and Spanish
• Ability to Work collaboratively with other team members (Business Teams)
• Ability to handle ambiguous data
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving

Preferred Qualifications

• Excellent excel skills
• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.