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Jobtailor is seeking an Accounts Receivable professional in Kraków to manage invoice collections, follow up on delinquent accounts, and resolve disputes. You will use Ariba and Coupa for invoicing and payments, while maintaining accurate records and collaborating with Sales and Customer Success to mitigate risk.
The role emphasizes attention to detail, data accuracy, and ongoing process improvements within the OTC function. Fluent English and ERP experience are required.
• Contact customers regarding outstanding invoices and overdue balances via email, phone, and customer portals.
• Review AR aging and proactively follow up on delinquent accounts to ensure timely payment.
• Investigate and resolve invoice disputes, payment delays, deductions, and customer queries.
• Maintain accurate collection notes, payment commitments, and customer account information.
• Partner with Customer Success, Sales, and Business Units to resolve collection issues and payment disputes.
• Monitor potential bad debt exposure and escalates collection risks as appropriate.
• Support collection reporting and provide updates on high-risk accounts.
• Work with customer invoicing and payment platforms, including Ariba and Coupa.
• Handle financial data accurately and confidently work with numbers.
• Support process transitions, system implementations, and automation initiatives.
• Identify opportunities to improve efficiency, accuracy, and controls across the OTC process.
• Maintain process documentation and support special projects and continuous improvement initiatives.
Demonstrates expertise in Accounts Receivable and Order-to-Cash processes, with strong financial data management and communication skills. Proficient in Microsoft Excel and experienced in using invoicing and payment platforms to enhance collection efficiency.