Application Support Specialist

Bringg; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Home office setup

Meal allowance

Hybrid work

Parental leave

Vacation days

Wellness budget

Health insurance after trial

Extra days off

Job summary

Bringg is seeking an experienced L2/L3 support engineer to manage complex customer issues for enterprise clients. You will investigate problems using logs, SQL queries, and API calls, and monitor system health with modern observability tools.

Strong English and Ukrainian skills are required. The role involves shifting (including night and weekend shifts) and working in a hybrid environment in Poland, with benefits that support work-life balance.

Qualifications

• 2+ years of L2/L3 technical or application support experience.
• Intermediate SQL experience.
• Proven experience with REST APIs.
• Hands-on with modern observability platforms (OpenSearch, Kibana, Grafana, Splunk).
• Excellent written and spoken English; Ukrainian language skills are a plus.

Responsibilities

• Handle customer-facing and technical support inquiries from Bringg's enterprise customers.
• Investigate issues using logs, SQL queries, and API calls to identify root causes.
• Monitor system health with observability tools and proactive detection of incidents.
• Collaborate with R&D by reporting bugs with clear, actionable details.
• Own production incidents end-to-end and communicate statuses to stakeholders.

Skills

L2/L3 support

SQL

REST APIs

Observability tools

English

Ukrainian

Education

BS in Computer Science or related field

Job description

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current

What You Bringg

Must-haves:

• 2+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) and Ukrainian, with both strong written and oral communication skills

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

We care about our people!

Here’s a glimpse of our benefit package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you