Application Support Engineer: Vision Suite

Alcon MX; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Job summary

Alcon seeks an Application Engineer to join our team and play a pivotal role in ensuring our products exceed customer expectations. You will collaborate with engineering and customer-facing teams to drive continuous improvement and translate customer needs into actionable product requirements.

A bachelor’s degree with 3+ years of relevant experience, plus familiarity with Linux/Windows and IT networks, will help you thrive in our international environment at the NewCity building in Warsaw.

Qualifications

• Bachelor's degree and 3+ years of relevant experience (or equivalent)
• Experience in hardware and application support
• Familiarity with Linux and Windows systems
• Familiarity with computer networks (LAN, WAN, WLAN, SDN)
• Experience in building and deployments applications
• Exceptional problem‑solving and analytical skills
• Detail‑oriented with the ability to manage multiple tasks efficiently
• Knowledge of ITSM, ITIL practices
• Strong communication and collaboration skills
• English language (min. B2) - daily work with global teams

Responsibilities

• Collaborating with the team to bring incidents, issues and requests to resolution
• Conduct rigorous product evaluations and testing to identify and address performance bottlenecks
• Develop and implement innovative solutions to improve product functionality and reliability
• Provide technical support to internal teams (e.g., sales, customer success) regarding product capabilities
• Partner with the product development team to translate customer needs into actionable product requirements
• Creating technical documentation

Skills

Problem-solving

Analytical skills

Hardware support

Application support

Linux/Windows familiarity

Networking (LAN/WAN/WLAN/SDN)

Documentation writing

Communication & collaboration

English (B2)

Education

Bachelor's degree or equivalent

Tools

APM tools

AWS certification

Job description

Alcon seeks an Application Engineer to join our team and play a pivotal role in ensuring our products exceed customer expectations. You will collaborate with engineering and customer-facing teams to drive continuous improvement and translate customer needs into actionable product requirements.

A bachelor’s degree with 3+ years of relevant experience, plus familiarity with Linux/Windows and IT networks, will help you thrive in our international environment at the NewCity building in Warsaw.