Application Support Engineer - Alcon Vision Suite (AVS)

Alcon MX; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Job summary

Alcon seeks an Application Engineer to join our team and play a pivotal role in ensuring our products exceed customer expectations. You will collaborate with engineering and customer-facing teams to drive continuous improvement and translate customer needs into actionable product requirements.

A bachelor’s degree with 3+ years of relevant experience, plus familiarity with Linux/Windows and IT networks, will help you thrive in our international environment at the NewCity building in Warsaw.

Qualifications

• Bachelor's degree and 3+ years of relevant experience (or equivalent)
• Experience in hardware and application support
• Familiarity with Linux and Windows systems
• Familiarity with computer networks (LAN, WAN, WLAN, SDN)
• Experience in building and deployments applications
• Exceptional problem‑solving and analytical skills
• Detail‑oriented with the ability to manage multiple tasks efficiently
• Knowledge of ITSM, ITIL practices
• Strong communication and collaboration skills
• English language (min. B2) - daily work with global teams

Responsibilities

• Collaborating with the team to bring incidents, issues and requests to resolution
• Conduct rigorous product evaluations and testing to identify and address performance bottlenecks
• Develop and implement innovative solutions to improve product functionality and reliability
• Provide technical support to internal teams (e.g., sales, customer success) regarding product capabilities
• Partner with the product development team to translate customer needs into actionable product requirements
• Creating technical documentation

Skills

Problem-solving

Analytical skills

Hardware support

Application support

Linux/Windows familiarity

Networking (LAN/WAN/WLAN/SDN)

Documentation writing

Communication & collaboration

English (B2)

Education

Bachelor's degree or equivalent

Tools

APM tools

AWS certification

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Are you passionate about turning complex technical solutions into customer value and their impact on healthcare? We’re seeking an Application Engineer to join our team and play a pivotal role in ensuring our products exceed customer expectations. You will be at the forefront of product performance, collaborating closely with engineering and customer‑facing teams to drive continuous improvement. Whether you’re new to the field or have some experience, we’re looking for someone eager to learn and grow! In this role, a typical day will include:

• Collaborating with the team to bring incidents, issues and requests to resolution
• Conduct rigorous product evaluations and testing to identify and address performance bottlenecks
• Develop and implement innovative solutions to improve product functionality and reliability
• Provide technical support to internal teams (e.g., sales, customer success) regarding product capabilities
• Partner with the product development team to translate customer needs into actionable product requirements
• Creating technical documentation

What You’ll Bring to Alcon

• Bachelor's degree and 3+ years of relevant experience (or equivalent)
• Experience in hardware and application support
• Familiarity with Linux and Windows systems
• Familiarity with computer networks (LAN, WAN, WLAN, SDN)
• Experience in building and deployments applications
• Exceptional problem‑solving and analytical skills
• Detail‑oriented with the ability to manage multiple tasks efficiently
• Knowledge of ITSM, ITIL practices
• Strong communication and collaboration skills
• English language (min. B2) - daily work with global teams

Nice to Have

• 1+ year of software development experience
• Experience in Application Performance Monitoring (APM) Tools
• Experience in programming AWS certification (Solutions Architect/Developer)

How You Can Thrive at Alcon

• Opportunity to expand knowledge and experience in the field of (indirect) tax.
• Friendly working environment and a diverse and highly motivated team
• Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Moderrn office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.