AI-Ready Content Designer & Knowledge Architect

F. Hoffmann-La Roche AG; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus

Hybrid work model

Job summary

Roche Diagnostics Polska sp. z o.o. invites applications for a Content Design & AI Readiness Specialist.

You will join the Knowledge Strategy & Language Operations team to optimize content for human readability and AI consumption across digital channels. The role focuses on governance of AI content, chatbot dynamics, voice processing accuracy, and prompt engineering to enhance user experience. Ideal candidates bring 5+ years in knowledge management and 3+ years in conversational AI, with strong

Qualifications

• Bachelor’s degree in IT, Computational Linguistics, Technical Documentation, or related field (Master’s preferred).
• 5+ years in Knowledge Management, Technical Documentation, Information Architecture, or related areas.
• 3+ years in conversational AI.
• Familiarity with generative AI tools, LLMs, prompt engineering, and speech/voice tech integration.
• Python scripting skills desirable.
• Strong knowledge of DITA and knowledge management systems.

Responsibilities

• Develop and maintain structured, machine-readable technical content for generative AI platforms (e.g., RAG architectures).
• Enhance content discoverability and UX by managing metadata, synonyms, prompt libraries, and best practices for AI retrieval.
• Improve voicebot accuracy by creating phonetic lexicons and tuning ASR models.
• Collaborate with SMEs to align taxonomy, metadata, and content governance.
• Provide training and support to internal stakeholders on AI tools and content structuring.
• Monitor content performance and user feedback to refine delivery across digital touchpoints.

Skills

Knowledge Management

Technical Documentation

Information Architecture

Conversational AI

Python scripting

English proficiency

Education

Bachelor’s degree in IT

Master’s degree preferred

Tools

Python

DITA

NLP tools

ASR/Voice tech

Job description

Roche Diagnostics Polska sp. z o.o. invites applications for a Content Design & AI Readiness Specialist.

You will join the Knowledge Strategy & Language Operations team to optimize content for human readability and AI consumption across digital channels. The role focuses on governance of AI content, chatbot dynamics, voice processing accuracy, and prompt engineering to enhance user experience. Ideal candidates bring 5+ years in knowledge management and 3+ years in conversational AI, with strong