AI Product Engineer (Mid/Senior)

Tidio; Poland; Hybrid; PLN 145,000 - 246,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

Office options in Poland

26 days off

Job summary

Tidio, a leading AI-powered customer service platform, is growing a new team in Poland to advance Lyro, its AI agent for production use. You will own features from client scoping to deployment, build integrations, and optimize tool usage across the stack.

This highly autonomous role rewards a builder mindset, spec-driven development, and direct client interaction with strong collaboration across disciplines. Remote-first with office options is available.

Qualifications

• A smart, resourceful approach to leveraging AI tools for efficiency and production-grade work.
• Ability to resolve ambiguity and communicate directly with clients and stakeholders.
• A builder mindset—ship solutions end-to-end rather than debate process.
• Strong business acumen and clear impact on product outcomes.
• High level of autonomy and excellent self-management.

Responsibilities

• End-to-end feature ownership—from client talks to shipping and production monitoring.
• Integrations and distribution channels for the agent.
• Agent engineering: context engineering, tool-use optimization, prompt caching, evaluation module.
• Collaborate across the full stack regardless of specialization.

Skills

Cursor AI

Claude Code

Codex

Antigravity

Ambiguity resolution

Builder mindset

Autonomy

Business acumen

Self-management

Tools

AI tools

Job description

Location: Poland - 100% remote or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP

Salary: based on experience:

Mid: 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

About the role:

We're growing another team behind Lyro, our AI customer support agent, running on real, large-scale production traffic.

Lyro is a sophisticated conversational AI that can:

• use custom tools
• follow complex, multi-step, user-defined Guidance
• access product data (through our native Shopify integration and an in-house system for ingesting products from any other source)
• access company policies
• continuously learn from company data and conversations

The same agent has to work for a solo store owner who sets it up in an afternoon and for companies with their own systems, their own processes, and very specific expectations about how support should sound. Building one product that does both - without it collapsing into a lowest-common-denominator bot - is the actual engineering problem here.

This isn't a classic role with a fixed lane. We're looking for a builder who takes full end-to-end ownership of things our clients actually see - from integrating with their systems to the agent engine itself, to the infrastructure that holds it all together.

The brief you'll get might be just one sentence - scoping it, talking directly to the client, CSM, or sales team, shipping it, and iterating on it is on you. And sometimes there's no brief at all: you look at where the product stands, decide what would move it forward the most right now, and go make it happen.

This highly autonomous role is perfect for someone who thrives in a fast-paced environment, embraces spec-driven development, and enjoys leveraging AI tools to boost productivity.

What you'll work on:

• End-to-end feature ownership - from talking to the client, CSM, or sales team to shipping and monitoring in production
• Integrations and distribution channels for the agent
• The agent itself: context engineering, tool-use optimization, prompt caching, and an evaluation module used directly by clients and CSMs
• Working across the full stack, regardless of your specialization

You are the perfect fit if you have:

• A smart, resourceful approach to leveraging AI tools for efficiency - you're a daily, hands-on user of tools like Cursor AI, Claude Code, Codex, Antigravity, or similar, practicing real spec-driven development in production, not just occasional vibe coding
• The ability to resolve ambiguity yourself and feel comfortable talking directly to clients and business stakeholders
• A builder mindset - you'd rather ship than debate the process
• Strong business acumen and an understanding of product impact
• A high level of autonomy and strong self-management skills
• Comfort working in a dynamic, fast-changing environment - you create the process when you need one, you don't wait for someone else to create it first

You will earn extra points for:

• Experience with high-volume traffic and/or enterprise clients
• Side projects you can discuss in depth - including the architecture and decisions behind them, not just "it works"
• Experience in one or more of the following key areas of application development: relational databases, agent development, or agent orchestration/harnesses

We would like to offer you:

• Mid: 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP)
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions
• Remote-first work with flexible hours
• Possibility to use one of our offices in Poland or book a coworking space in your city
• Great development opportunities - company-supported courses and conferences
• 26 days off guaranteed in a year
• Individual work tools - MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
• Sport & wellness benefit
• Private medical care
• Mental well-being program - individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.