AI-Driven IT Operations Architect | Automation & AI Governance

Capgemini; Województwo mazowieckie; Hybrid; PLN 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Yearly financial bonus

Private medical care

Life insurance

NAIS benefit platform

NEXT training tracks

Education First languages access

Hybrid working model

Home office package

Zusammenfassung

Capgemini Polska seeks an experienced Enterprise Architect to shape the architecture of an AI-powered IT Operations product. You will define scalable solutions across incident, change, and request management, partnering with product, engineering, operations, and security teams to drive AI-driven efficiency and governance.

The role offers strategic influence on product direction, architecture standards, and cross-functional adoption of intelligent operations across multi-cloud environments.

Qualifikationen

• Experience designing enterprise IT operations and IT service management solutions.
• Strong understanding of incident, change, problem, and request management processes.
• Knowledge of service delivery models, SLA governance, compliance requirements, and operational best practices.
• Experience designing automation and AI-enabled solutions, including orchestration and workflow platforms.
• Understanding of AI governance, human-in-the-loop processes, and responsible AI practices.
• Experience designing knowledge management, data architecture, or information governance solutions.
• Strong stakeholder management, communication, and advisory skills.
• Ability to create clear architecture documentation and technical designs.
• Experience working with cloud platforms such as Azure and AWS.
• Knowledge of enterprise integration patterns, security principles, networking, and CI/CD practices.
• Collaborative mindset with the ability to influence and align cross-functional team

Aufgaben

• Define end-to-end architecture for incident, change, problem, and request management processes.
• Design workflow and orchestration capabilities that combine automation, AI services, and human decision-making.
• Establish architecture principles for AI governance, agent permissions, and operational oversight.
• Design AI-assisted solutions across chat, email, and voice channels to support operational teams.
• Define knowledge management architecture, including governance, taxonomy, and information lifecycle processes.
• Create architecture documentation and implementation guidelines to support delivery teams.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Provide architectural leadership throughout the product lifecycle.

Kenntnisse

IT architecture

IT operations

AI governance

Cloud platforms

CI/CD

Security concepts

Stakeholder mgmt

Jobbeschreibung

Capgemini Polska seeks an experienced Enterprise Architect to shape the architecture of an AI-powered IT Operations product. You will define scalable solutions across incident, change, and request management, partnering with product, engineering, operations, and security teams to drive AI-driven efficiency and governance.

The role offers strategic influence on product direction, architecture standards, and cross-functional adoption of intelligent operations across multi-cloud environments.