AI Automation Engineer
G2a
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Job summary
G2A.COM is seeking an AI Automation Engineer to accelerate automation across our digital marketplace. You will design and build intelligent workflows in n8n, create integrations with Jira, Confluence, Active Directory, Google Cloud, and BigQuery, and develop LLM-powered solutions for ticketing, classification, and data extraction.
Hybrid or remote work options are available. Join a diverse team of experts and help scale AI-enabled processes while ensuring security and reliability, with
Qualifications
- At least 3 years of experience in process automation, system integration, or backend development.
- Experience building production workflows in n8n, Make, or Zapier.
- Strong understanding of REST APIs, webhooks, OAuth 2.0, API tokens, pagination, and rate limits.
- Hands-on with language model APIs (Claude/OpenAI), including prompt engineering and tool calling.
- Focus on error handling, idempotency, logging, and testing workflows.
- Familiar with Git, Docker, and Linux basics.
- Understanding GDPR and secure data processing in AI solutions.
- Process-oriented mindset; seek simplification before automation.
- Ability to evaluate automation impact in time savings and error reduction.
- Self-reliant, accountable from analysis to maintenance.
- Strong communication with technical and non-technical stakeholders.
- Critical approach to AI; know when human oversight is needed.
Responsibilities
- Analyzing business requirements and translating them into automation solutions.
- Designing, building, and maintaining workflows in a self-hosted n8n environment.
- Creating integrations with G2A systems using REST APIs, including Jira and Confluence (on-premise, with Cloud planned for the future).
- Designing and implementing LLM-powered solutions, such as ticket classification and routing, summary generation, document data extraction, and AI agents that use tools (tool calling, MCP).
- Ensuring automation security, particularly through credential and permission management and protecting personal data in prompts and logs.
- Monitoring workflow performance and ensuring reliability by configuring alerts, analyzing execution metrics, and controlling the costs of AI model queries.
- Creating technical documentation, developing workflow standards and templates, and sharing knowledge through training and supporting other teams.
Skills
Tools
Job description
G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.
What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.
We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).
Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.
As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.
We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.
We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with.
By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment.
We’re waiting for you!
At G2A, we’re looking for an AI Automation Engineer who wants to harness the potential of artificial intelligence to create solutions that transform the way we work at G2A.COM.
If automation, system integrations, and AI models are areas you’re eager to explore, experiment with, and develop your skills in while turning ideas into tangible business results, this role is for you.
As part of our team, you’ll design and develop intelligent workflows in n8n, build integrations, and create solutions powered by LLMs and AI agents to streamline processes and free teams from repetitive tasks.
Join us and make a real impact on how we put AI into practice from the initial idea, through prototyping, to deploying solutions in production.
- You have at least 3 years of experience in process automation, system integration, or backend development
- You have experience building and maintaining production workflows in n8n or similar tools, such as Make or Zapier, and are eager to further develop your skills in n8n
- You have a good understanding of REST APIs and system integration mechanisms, including webhooks, OAuth 2.0, API tokens, pagination, and rate limits
- You have hands-on experience using language model APIs, such as Claude or OpenAI, including prompt engineering, structured outputs, and tool calling
- You know how to build reliable solutions, with a focus on error handling, idempotency, logging, and testing workflows before deployment
- You're familiar with Git, Docker, and the basics of Linux
- You understand the importance of GDPR and the principles of securely processing sensitive data in AI-powered solutions
- You have a process-oriented mindset: you look for ways to simplify a process before automating it
- You understand business needs and can evaluate the impact of automation, for example in terms of time savings and error reduction
- You are self-reliant and accountable, taking ownership of a solution from analyzing user needs through implementation to ongoing maintenance
- You can communicate effectively with both technical and non-technical stakeholders, clearly explain limitations, and recommend solutions that fit their needs
- You take a critical approach to AI, understand the limitations of language models, and know when human oversight is necessary
You're eager to share knowledge, document solutions, and ensure that automations are easy to maintain and understandable to the entire team.
It would be an additional advantage if you:
- Have experience administering Jira and Confluence, are familiar with Automation for Jira, ScriptRunner, or REST APIs in a Data Center environment, and understand the challenges of migrating to Atlassian Cloud
- Are familiar with AI agent solutions and RAG architectures, including vector databases (e.g., Qdrant), embeddings, and the Model Context Protocol (MCP)
- Have experience evaluating LLM solution quality, creating test sets, measuring response quality, and protecting systems against prompt injection
- Are familiar with the Microsoft Graph API and have experience integrating with Microsoft Teams, Entra ID, Active Directory, or LDAP
- Analyzing business requirements and translating them into automation solutions using available tools, while estimating implementation effort
- Designing, building, and maintaining workflows in a self-hosted n8n environment, including configuring triggers, webhooks, schedules, and error-handling and retry mechanisms
- Creating and developing integrations with G2A systems using REST APIs, including Jira and Confluence (on-premise, with Cloud planned for the future), Active Directory, Microsoft Teams, Google Cloud, and BigQuery.
- Designing and implementing LLM-powered solutions, such as ticket classification and routing, summary generation, document data extraction, and AI agents that use tools (tool calling, MCP)
- Ensuring automation security, particularly through credential and permission management and protecting personal data in prompts and logs
- Monitoring workflow performance and ensuring reliability by configuring alerts, analyzing execution metrics, and controlling the costs of AI model queries
- Creating technical documentation, developing workflow standards and templates, and sharing knowledge through training and supporting other teams
- You can work in a hybrid model, from the office, or remotely
- You receive all the necessary work resources, such as a laptop and/or a phone
- We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
- We provide an opportunity for realizing new ideas and appreciate them a lot
- We encourage the development of skills and competences with internal and external trainings
- We value DEI – Diversity, Equity & Inclusion
- We support grassroots initiatives and take part in charity events
- We offer valuable benefits, such as:
- the welcome pack,
- vouchers for the Motivizer platform (each month the employees receive a pool of 250 points they can spend on many products and services available in the system),
- the MultiSport card,
- an opportunity to take part in internal and external trainings and industry events,
- many more
- You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services
Your hiring manager
I’m happy to answer all your questions about recruiting at G2A. Feel free to contact me.
You’ll reach me here:
Hybrid and/or remote
MultiSport card
Work resources
G2A discount codes
Welcome pack
Intracompany trainings
External trainings
Diversity, Equity & Inclusion
Grassroots initiatives
Charity events
Development and well-being programs
Multisport card
Life insurance
Medical care
Ergonomic workplace equipment
Employee referral program
Discounts on G2A.COM
Ergonomic and electronic equipment
Welcome Pack – to start your collaboration off right
Discover the steps we take to recruit exceptional individuals and create a seamless onboarding journey. Explore how our teams work to shape the future of e-commerce at G2A
Fraud prevention supported by AI Comprehensive fraud prevention system
Trusted transactions Verified and safe payment process
Stand out from competitors 35M+ users in 180 countries
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