Accounts Receivable Senior Analyst - Dutch

Maersk; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan

Company Social Benefits Fund (ZFŚS)

Employee Assistance Program

Global Referral Program

Role Specific Benefits Think Global

Work Local with Maersk GSC

Job summary

Maersk Global Service Centre in Poland is seeking an OTC/Accounts Receivable Senior Specialist with Dutch language skills. You will be the focal point for customer AR issues for all brands, handling calls and interactions, while creating visibility models to analyse trends and root causes.

Your role includes improving daily processes, delivering MIS reporting, managing escalations, and ensuring KPI/SLA targets are met.

Qualifications

• Dutch proficiency and English for business communication.
• Extensive AR process knowledge including reconciliations and overdue accounts.
• Ability to create visibility models, analyse trends, and provide MIS reporting.
• Experience in complex problem-solving and implementing solutions with global colleagues.
• Strong focus on customer outcomes and stakeholder management.

Responsibilities

• Be the focal point for AR issues for all brands, handling inquiries and interactions.
• Create visibility models to analyse trends and root causes; improve daily processes.
• Provide MIS reporting; manage customer and internal escalations; review KPIs & SLAs.
• Reconcile accounts; address chronic overdue issues; coordinate with upstream teams.
• Support working capital improvements and collaborate with third-party providers; prepare financial reports.

Skills

Proficiency in Dutch

Advanced AR expertise

Analytical and reporting skills

Problem-solving and solution impl.

Customer service and stakeholder mgmt

Job description

Hiring Range:

• Health Insurance
• Life & Accident Insurance
• Supplementary Pension Plan (Pracownicze Plany Kapitałowe)
• Company Social Benefits Fund (ZFŚS)
• Employee Assistance Program
• Global Referral Program
• Role Specific Benefits Think Global
• Work Local with Maersk Global Service Centre!

Are you ready to join an organization on an industry-defining journey? At Maersk, we are a global business with 100,000 employees across 130 countries, and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries – and we are still growing. We’ll soon be opening our newest GSC in central Warsaw, supporting our growing customer base and commitment to operational excellence. Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment where they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations. Find yourself welcome in our diverse and inclusive culture, working alongside a team of experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this? Think Global, Work Local with Maersk Global Service Centre! Are you ready to join an organization on an industry-defining journey? At Maersk, we are a global business with 100,000 employees across 130 countries, and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries – and we are still growing. We’ll soon be opening our newest GSC in central Warsaw, supporting our growing customer base and commitment to operational excellence. Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment where they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations. Find yourself welcome in our diverse and inclusive culture, working alongside a team of experts around the world, where you are valued for who you are and rewarded for what you bring.

About the Role:

As OTC/ Accounts Receivable Senior Specialist with Dutch language skills, you will be the focal point for customer AR issues for all brands, handling incoming and outgoing phone calls and managing customer interactions. Your role will involve creating visibility models to analyse trends and root causes, improving daily processes, and providing MIS reporting. You will manage customer and internal escalations, perform regular reviews of KPIs and SLAs, and ensure periodic reconciliation of customer accounts. You will dive deep into chronic overdue accounts, implement solutions, and handle business correspondence in Dutch, including translations into English. Conducting customer visits when necessary and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders will be crucial. Effective collaboration with different functions in upstream teams and taking ownership of both happy and unhappy flows will be essential. Your role will also involve delivering working capital improvement and customer outcomes in sync with monthly and annual targets, driving effective collaboration and engagement with third-party financial service providers, and handling different products and brand portfolios. You will help develop standardized processes, assist in identifying automation opportunities, and produce financial customer reports for stakeholders as needed.

Who are we looking for:

• Proficiency in Dutch:Strong communication skills Dutch and English for handling business correspondence and customer interactions.
• Advanced Accounts Receivable Expertise:Extensive knowledge of AR processes, including managing escalations, performing reconciliations, and handling overdue accounts.
• Analytical and Reporting Skills:Ability to create visibility models, analyse trends, identify root causes, and provide accurate MIS reporting.
• Problem-Solving and Solution Implementation:Experience in complex problem-solving, implementing solutions for chronic issues, and collaborating with global colleagues.
• Customer Service and Stakeholder Management:Strong focus on delivering excellent customer outcomes, managing interactions effectively, and ensuring customer satisfaction.

What We Offer You:

Join our Maersk Global Service Centre (GSC) in Poland and be part of a global leader in shipping and logistics, where your career can truly take off! You will receive world-class training, a work buddy, and all the support you need to become successful. We offer you a competitive salary, a permanent contract of employment (UoP), comprehensive private medical care, a Multisport card, fruits, and a brand-new city centre location in Warsaw. At Maersk, you’ll have access to international career opportunities, professional development programs, and leadership training to help you grow. We foster a diverse and inclusive workplace where employees feel valued and supported. Our teams work in a collaborative pattern working standard office hours Monday to Friday with flexible work arrangements, paid parental leave, and a strong commitment to sustainability, innovation, and corporate social responsibility. Maersk provides a modern and rewarding work environment. Be part of a company that values your contributions, recognizes your achievements, and offers long-term stability.

Are you ready to play your part in this? Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms. We are happy to support your need for any adjustments during the application and hiring process.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.