Account Specialist, CEE/CIS - Billing & Onboarding (Hybrid)

LexisNexis Risk Solutions; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Job summary

LexisNexis Risk Solutions in Warsaw is seeking an Account Specialist to support Central & Eastern Europe and CIS accounts, ensuring accurate account information, billing activities and smooth processes. You will collaborate with Commercial, Finance, Legal, Operations and Customer Support to resolve inquiries, manage onboarding, maintain data in CRM/ERP systems and produce actionable reports.

This role offers a fast-paced international environment with opportunities to improve processes and

Qualifications

• Experience in account administration, customer support, billing operations or a similar B2B environment.
• Fluency in English with Polish C1/C2 proficiency.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Experience working with CRM, ERP or similar business systems.

Responsibilities

• Support customer onboarding, account maintenance and account lifecycle activities.
• Manage and maintain accurate customer information across business systems.
• Coordinate and resolve customer, account and billing-related enquiries.
• Investigate invoice and billing issues, working with internal stakeholders to identify solutions.
• Produce reports and analyse account data to support operational and commercial activities.
• Support contract, compliance and customer documentation requests.
• Monitor account activity and identify opportunities to improve processes and customer experience.
• Collaborate with cross-functional teams to ensure efficient and accurate account management.

Skills

Fluent English

Polish C1/C2

Analytical skills

Problem solving

Attention to detail

Organizational skills

Communication skills

Stakeholder management

Multitasking

Tools

CRM systems

ERP systems

Excel

Job description

LexisNexis Risk Solutions in Warsaw is seeking an Account Specialist to support Central & Eastern Europe and CIS accounts, ensuring accurate account information, billing activities and smooth processes. You will collaborate with Commercial, Finance, Legal, Operations and Customer Support to resolve inquiries, manage onboarding, maintain data in CRM/ERP systems and produce actionable reports.

This role offers a fast-paced international environment with opportunities to improve processes and