Account Specialist, CEE/CIS

LexisNexis Risk Solutions; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Job summary

LexisNexis Risk Solutions in Warsaw is seeking an Account Specialist to support Central & Eastern Europe and CIS accounts, ensuring accurate account information, billing activities and smooth processes. You will collaborate with Commercial, Finance, Legal, Operations and Customer Support to resolve inquiries, manage onboarding, maintain data in CRM/ERP systems and produce actionable reports.

This role offers a fast-paced international environment with opportunities to improve processes and

Qualifications

• Experience in account administration, customer support, billing operations or a similar B2B environment.
• Fluency in English with Polish C1/C2 proficiency.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Experience working with CRM, ERP or similar business systems.

Responsibilities

• Support customer onboarding, account maintenance and account lifecycle activities.
• Manage and maintain accurate customer information across business systems.
• Coordinate and resolve customer, account and billing-related enquiries.
• Investigate invoice and billing issues, working with internal stakeholders to identify solutions.
• Produce reports and analyse account data to support operational and commercial activities.
• Support contract, compliance and customer documentation requests.
• Monitor account activity and identify opportunities to improve processes and customer experience.
• Collaborate with cross-functional teams to ensure efficient and accurate account management.

Skills

Fluent English

Polish C1/C2

Analytical skills

Problem solving

Attention to detail

Organizational skills

Communication skills

Stakeholder management

Multitasking

Tools

CRM systems

ERP systems

Excel

Job description

Location:

Warsaw, Poland (Hybrid / 2 days per week in the office)

Language Requirements:

Fluency in English alongside C1/C2 professional proficiency in Polish.

About the Business:

LexisNexis Risk Solutions helps organizations worldwide make better decisions by combining advanced analytics, technology and data-driven insights. We support customers across industries in managing risk, preventing fraud, meeting regulatory requirements and improving business performance.

As part of RELX, a global provider of information-based analytics and decision tools, we empower businesses to navigate complex challenges with confidence.

About the Role:

As an Account Specialist, you will support customer accounts across the Central & Eastern Europe (CEE) and CIS regions, helping to ensure account information, billing activities and operational processes are managed accurately and efficiently.

Working closely with Commercial, Finance, Legal, Operations and Customer Support teams, you'll play a key role in delivering excellent customer service, resolving account-related queries and supporting the smooth day-to-day management of customer accounts.

This is an excellent opportunity for someone who enjoys problem-solving, collaborating across teams and working in a fast-paced international environment.

Responsibilities:

• Support customer onboarding, account maintenance and account lifecycle activities.
• Manage and maintain accurate customer information across business systems.
• Coordinate and resolve customer, account and billing-related enquiries.
• Investigate invoice and billing issues, working with internal stakeholders to identify solutions.
• Produce reports and analyse account data to support operational and commercial activities.
• Support contract, compliance and customer documentation requests.
• Monitor account activity and identify opportunities to improve processes and customer experience.
• Collaborate with cross-functional teams to ensure efficient and accurate account management.

Requirements:

• Experience in account administration, customer support, billing operations, commercial operations or a similar B2B environment.
• Fluency in English alongside C1/C2 professional proficiency in Polish.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organisational abilities.
• Experience working with CRM, ERP or similar business systems.
• Ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Customer-focused, proactive and collaborative approach.

Working for you

We know that your wellbeing and happiness are key to a long and successful career.

Learn more about the LexisNexis Risk team and how we work here.

Why Join Us?

• Be part of a growing and successful international business.
• Work with colleagues across multiple countries and functions.
• Enjoy opportunities for professional development and career growth.
• Contribute to solutions that help organizations manage risk and make informed decisions.
• Benefit from a collaborative and inclusive working environment.