Account Processor - Administrative Services

BELVEDERE; Kraków; Hybrid; PLN 50,000 - 70,000; Full time

Job summary

BELVEDERE is seeking an Account Processor in Krakow to support the busy audit season. You will handle customer requests, prepare reports, and distribute statements while maintaining high service standards.

In this hybrid role, you will work with an international team and interact with customers worldwide. Fluent Polish and strong English, plus solid MS Office skills, are essential to ensure accurate documentation and timely responses during peak periods.

Qualifications

• Native Polish language proficiency (written and spoken).
• B2-level English proficiency (written and spoken).
• Strong proficiency in Microsoft Office applications.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication abilities.
• Proven ability to manage competing priorities effectively.
• Self-motivated with the ability to work independently under pressure.
• Experience working in international or multicultural environments.
• Strong organisational and time management skills.
• Analytical mindset with ability to assess complex information.

Responsibilities

• Handle customer requests efficiently during the audit peak season.
• Prepare detailed and accurate reports for customers as required.
• Distribute statements and supporting documents within agreed timeframes.
• Maintain excellent service standards across all customer interactions.
• Deliver clear and helpful information in response to customer enquiries.
• Ensure accuracy and completeness of all documentation sent to customers.
• Manage multiple tasks simultaneously based on priority and urgency.
• Support the achievement of consistently high customer satisfaction levels.

Skills

Polish native

English B2

Attention to detail

Communication skills

Prioritization

Independent worker

International environment

Organizational skills

Analytical mindset

Polish native

Tools

Microsoft Office

Job description

Account Processor -Administrative Services

Location: Krakow, Poland

Contract Type: Contract

• Join a global banking and financial services organisation during peak audit season
• Flexible hybrid working - just 6 office days per month
• Play a vital role in delivering excellent customer service and satisfaction
• Work within an international team environment supporting customers worldwide

Company Overview

Our client is one of the world's largest banking and financial services organisations, serving millions of customers globally through Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. With a strong international presence and commitment to customer service excellence, they provide a supportive environment where you can develop your skills whilst contributing to meaningful work that impacts customers across the globe.

They are currently seeking an Account Processor to join their team in Krakow on a contract basis to provide essential support during the audit peak season. This is an excellent opportunity to work for a leading global bank whilst enjoying the flexibility of hybrid working arrangements.

Position Overview

As an Account Processor, you will provide crucial support to customers during the busy audit period. Your role will focus on processing customer requests efficiently, preparing accurate reports, and ensuring timely delivery of statements and documentation. You will be responsible for maintaining high service standards throughout every customer interaction, responding to requests promptly, and ensuring all documentation is delivered accurately and on time. Through your work, you will directly contribute to achieving positive customer experiences and the highest levels of customer satisfaction.

Responsibilities

• Handle customer requests efficiently during the audit peak season
• Prepare detailed and accurate reports for customers as required
• Distribute statements and supporting documents within agreed timeframes
• Maintain excellent service standards across all customer interactions
• Deliver clear and helpful information in response to customer enquiries
• Ensure accuracy and completeness of all documentation sent to customers
• Manage multiple tasks simultaneously based on priority and urgency
• Support the achievement of consistently high customer satisfaction levels

Requirements

• Native-level Polish language proficiency (written and spoken)
• B2-level English language proficiency (written and spoken)
• Strong proficiency in Microsoft Office applications
• Exceptional attention to detail and accuracy
• Excellent written and verbal communication abilities
• Proven ability to manage competing priorities effectively
• Self-motivated with the ability to work independently under pressure
• Experience working in international or multicultural environments
• Strong organisational and time management skills
• Analytical mindset with ability to assess complex information
• Collaborative approach with team-building capabilities