WORKFORCE ANALYST

US Mobile; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Market salary

Flexible hours

High impact environment

Meal allowance

Health coverage

Startup culture

Job summary

US Mobile is seeking a Workforce Analyst in Lahore to design capacity models and systems that guide how many people we need, with what skills, and at what cost. You will collaborate with Operations, People, and Product teams in Pakistan and the US to shape workforce decisions and analyze capacity opportunities.

You will own forecasting, build scalable models, and automate dashboards to reveal hidden demand and underutilized capacity, driving better allocation of human resources.

Qualifications

• 1–3 years in operations analytics, strategy, consulting, or any data role where analysis influenced decisions.
• Comfortable with forecasting and statistics (trends, seasonality) and able to read signals in data.

Responsibilities

• Own the demand picture by modeling customer contact movement with growth, launches, promotions and seasons.
• Turn demand into capacity strategy: headcount, skills, channels, cost, and service levels.
• Build the people side of the model: hiring, ramp, tenure, performance and attrition levers.

Skills

Forecasting

Operations analytics

Capacity planning

Job description

Job Description:

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

Were getting there by empowering customers, moving fast, and constantly challenging how things have traditionally been done. Our teams are agile, cross-functional, and built around ownership - and were looking for people who can think beyond the obvious.

Were looking for a Workforce Analyst in Lahore to own one of the most consequential questions in our company: how much human capacity we need, where it should go, what it costs, and what it returns.

This isnt a traditional workforce management role. Hundreds of PEs help our customers every day, and their time is one of the biggest investments we make. Most workforce teams spend their days maintaining that investment. We want someone to design it: to build the models and systems that make capacity decisions obvious, and to spend their time on the questions nobody has answered yet. What will demand look like when we launch something new? What is a minute of handle time actually worth? As AI takes on more of the work, where should the next hour of human effort go?

What Youll Do

• Own the demand picture. Model how customer contact moves with growth, launches, promotions, and seasons, and tell leadership whats coming before it arrives

• Turn demand into capacity strategy: how many people, with which skills, in which channels, at what cost, and what level of service each option buys

• Build the people side of the model. Hiring, ramp, tenure, performance and attrition: find the levers that make new PSEs productive faster and keep great ones longer

• Turn analysis into systems. We build our own workforce platform in house, and youll design the forecasts, rules and signals that run in it every day, working alongside our developers and AI tools

• Find what the data is hiding: the demand we arent seeing, the capacity were wasting, the metric that looks healthy and isnt

• Test new ideas (operating models, channel mixes, staffing strategies) and work directly with Operations, People, and Product Experience teams in Pakistan and the US. Youll represent the workforce view in the decisions that shape the operation in Pakistan

What Were Looking For

• 1–3 years of experience in operations analytics, strategy, consulting, or any data role where your analysis changed real decisions

• Comfortable with forecasting and statistics (trends, seasonality, uncertainty), and you know when a number is telling you less than it appears to

• Curious about people as much as numbers. Behind every capacity model are people, and you want to understand what makes them stay, grow, and perform

• Excellent organizational skills with strong attention to detail

• A builders instinct: youd rather automate a report once than update it by hand every week

• Able to operate independently and own something from the first question to the final decision

What US Mobile Offers

• Market competitive salary

• Flexible working hours

• Fast-growing, high-impact environment

• Meal and Transport Allowance

• Vibrant Startup Culture

• Comprehensive Health Coverage

Youll Probably Love This Role If...

You look at a dashboard, and your first question is "What isnt this telling me?"

You'd rather build the model that makes a decision obvious than make the same decision by hand every week.

You find people as interesting as numbers: why they stay, why they leave, and what makes them great.

And when something doesnt add up, you dont wait for permission. You bring the data that proves theres a better way.

Were less interested in whether youve followed a traditional career path and more interested in whether you can think in systems, work fluently with data, and turn it into decisions people act on.

Requirements: