AFTER-SALES QUALITY ENGINEER - Yadea Pakistan

Taraki Technologies; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Yadea Pakistan is seeking a detail-oriented professional to support warranty management and after-sales quality operations in Lahore. You will monitor market quality issues, review dealer warranty claims, inspect returned parts for defects, and guide dealerships on proper procedures.

The role also involves coordinating with service centers, conducting training, and driving continuous improvement to align with local market conditions and company policies.

Qualifications

• 2–3 years in warranty claims, after-sales quality, or market quality management within automotive, motorcycle, or EV industry.
• Ability to investigate market quality complaints, identify root causes, and recommend corrective actions.
• Knowledge of warranty claims and parts inspection for Pakistani market.
• Experience coordinating with dealers/service centers and training warranty personnel.
• Strong written and spoken English and proficiency with MS Office.

Responsibilities

• Monitor and follow up on market quality issues, collect and analyze feedback, identify root causes, and ensure timely resolution.
• Review and verify warranty claims submitted by authorized dealers and service centers; conduct monthly claim analysis.
• Inspect warranty-returned parts to assess defects, verify authenticity, and determine claim eligibility.
• Review, update, and improve warranty procedures and documentation to align with local market conditions.
• Train dealership and service center personnel on warranty procedures and submission standards.
• Investigate major, recurring, and batch-related quality issues and coordinate corrective actions.

Skills

Market quality management

Quality analysis

Warranty knowledge

Dealer coordination

Communication skills

Excel

Tools

MS Excel

MS Office

Job description

Job Description

Join Yadea Pakistan

We are looking for a detail-oriented professional with strong technical understanding, analytical skills, and practical experience in warranty management and after-sales quality operations.

Key Responsibilities

• Market Quality Management: Monitor and follow up on market quality issues, collect and analyze feedback, identify root causes, recommend corrective actions, and ensure timely resolution and closure.
• Warranty Claims Management: Review and verify warranty claims submitted by authorized dealers and service centers. Conduct monthly claim analysis, identify recurring issues, and prepare quality reports.
• Warranty Parts Inspection: Inspect and analyze warranty-returned parts to assess defects, verify authenticity, identify counterfeit components, and determine claim eligibility in accordance with company warranty policies.
• Warranty Process Improvement: Review, update, and improve warranty procedures, claim evaluation standards, and documentation requirements to align with local market conditions and company policies.
• Dealer Training & Development: Train and guide dealership and service center personnel on warranty procedures, claim verification, documentation, and submission standards to improve accuracy and compliance.
• Critical Quality Issue Resolution: Investigate and coordinate responses to major, recurring, and batch-related product quality issues. Work with relevant teams to implement corrective actions and prevent recurrence.

Job Requirements

• Relevant Industry Experience: 2–3 years of hands-on experience in warranty claims, after-sales quality, or market quality management within the automotive, motorcycle, or electric two-wheeler (EV) industry. Relevant industry experience is essential.
• Quality Analysis & Problem-Solving: Ability to investigate market quality complaints, identify root causes, analyze recurring product defects, and recommend corrective and preventive actions.
• Warranty & Technical Expertise: Practical knowledge of warranty claim verification, defective parts inspection, genuine versus counterfeit parts identification, and warranty policies applicable to the Pakistani market.
• Dealer Coordination & Training: Ability to coordinate with authorized dealers and service centers, guide warranty personnel, improve claim accuracy, and ensure effective resolution of quality issues.
• Communication & Reporting Skills: Good written and spoken English, proficiency in MS Office (particularly Excel), and the ability to prepare warranty analysis reports, maintain documentation, and communicate effectively with relevant teams.