Regional Field Service Manager - Yadea Pakistan

Taraki Technologies; Lahore; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

Yadea Pakistan is seeking a Regional Service Manager to lead after-sales operations across Lahore, Karachi and Islamabad. You will oversee parts management, service network development, warranty processes, and drive high service quality and customer satisfaction.

The role requires 3+ years in the automotive sector, regional dealer network experience, strong diagnostics knowledge, English communication skills, and willingness to travel within the region.

Qualifications

• Minimum 3 years of relevant experience in the two-wheeler or four-wheeler automotive industry, preferably in after-sales service, field service operations, or service network management.
• Experience in managing regional service operations, dealer networks, service centers, or after-sales support functions.
• Good understanding of vehicle maintenance, technical troubleshooting, fault diagnosis, and warranty claim processes.
• Ability to monitor service performance, maintain service quality standards, and resolve customer complaints effectively.
• Strong analytical, problem-solving, business management, and stakeholder-management skills.
• Working proficiency in English, with effective verbal and written communication skills.
• Willingness to undertake regular business travel within the assigned region.

Responsibilities

• Forecast regional spare parts demand, maintain optimal safety stock levels, coordinate parts supply, and ensure achievement of regional spare parts sales targets.
• Develop and expand the regional service network, including service outlet planning, layout development, establishment, and effective management of daily operations.
• Manage regional customer complaints, product malfunctions, and major quality issues while ensuring consistent implementation of service standards, warranty policies, and after-sales service procedures.
• Conduct technical training for dealers, service outlets, and after-sales personnel on product technology, fault diagnosis, repair techniques, troubleshooting, and standard service processes.
• Plan and organize free vehicle inspections, maintenance activities, customer follow-ups, and customer care initiatives to improve service quality, customer satisfaction, and brand reputation.
• Collaborate with the regional sales team to support market development, new dealer onboarding, and the establishment of after-sales service systems for newly opened dealerships.

Job description

Job Description

Company: Yadea Pakistan Industry: Electric Vehicles (EV Bikes)

Location: Lahore, Karachi & Islamabad

Job Type: Full-Time

Gender: Male

Key Responsibilities

1. Parts Management & Sales

• Forecast regional spare parts demand, maintain optimal safety stock levels, coordinate parts supply, and ensure achievement of regional spare parts sales targets.

2. Service Network Development

• Develop and expand the regional service network, including service outlet planning, layout development, establishment, and effective management of daily operations.

3. Service Quality Management

• Manage regional customer complaints, product malfunctions, and major quality issues while ensuring consistent implementation of service standards, warranty policies, and after-sales service procedures.

4. Technical Training & Capability Building

• Conduct technical training for dealers, service outlets, and after-sales personnel on product technology, fault diagnosis, repair techniques, troubleshooting, and standard service processes.

5. Customer Service & Brand Operations

• Plan and organize free vehicle inspections, maintenance activities, customer follow-ups, and customer care initiatives to improve service quality, customer satisfaction, and brand reputation.

6. Sales Collaboration

• Collaborate with the regional sales team to support market development, new dealer onboarding, and the establishment of after-sales service systems for newly opened dealerships.

Job Requirements

• Minimum 3 years of relevant experience in the two-wheeler or four-wheeler automotive industry, preferably in after-sales service, field service operations, or service network management.
• Experience in managing regional service operations, dealer networks, service centers, or after-sales support functions.
• Good understanding of vehicle maintenance, technical troubleshooting, fault diagnosis, and warranty claim processes.
• Ability to monitor service performance, maintain service quality standards, and resolve customer complaints effectively.
• Strong analytical, problem-solving, business management, and stakeholder-management skills.
• Working proficiency in English, with effective verbal and written communication skills.
• Willingness to undertake regular business travel within the assigned region.