Verifier – Final Expense

BlueKarrots; Islamabad; Remote; PKR 13,858,000 - 22,173,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive training

Career advancement

Team environment

Job summary

BlueKarrots is seeking dedicated Verifiers to support our Final Expense tele sales campaign. You will validate customer information, confirm interest, and ensure compliance, acting as the first human touch after our AI dialing system.

This role emphasizes professionalism, accuracy, and the ability to thrive in a fast-paced call center, with opportunities to grow into Senior Closers and leadership roles.

Qualifications

• Excellent communication and rapport-building abilities.
• Sharp listening skills and high attention to detail.
• Ability to follow scripts precisely while sounding natural.
• Familiarity with CRM systems and sales tools is a plus.

Responsibilities

• Receive live-transferred calls from AI systems and conduct customer verification.
• Confirm customer interest, eligibility, and accuracy of information for Final Expense policies.
• Ask qualifying questions to assess lead readiness before passing to Closers.
• Identify and filter out unqualified or inaccurate leads.
• Ensure full compliance with scripts, policies, and insurance regulations.
• Accurately record verified details and call notes in the CRM system.
• Collaborate with Closers and Team Leads to maintain smooth call flow.

Skills

Communication skills

Active listening

Script adherence

CRM familiarity

Tools

CRM systems

Dialing platforms

Sales tracking tools

Job description

About the Role

BlueKarrots is looking for dedicated and detail-oriented Verifiers to support our growing Final Expense tele sales campaign. As a Verifier, you will be the first point of human interaction after our AI dialing system connects with a potential customer. Your role is critical in ensuring only qualified and interested prospects are passed along to our Senior Closers, which directly contributes to the team’s sales performance and overall success.

You will be responsible for validating customer information, confirming interest, and ensuring compliance with both company policies and insurance industry regulations. This position requires professionalism, sharp listening skills, and the ability to work efficiently in a fast-paced call center environment. By joining our team, you’ll play a vital role in creating a seamless customer journey while opening opportunities to grow into advanced sales roles within the company.

Requirements

• Minimum of 1 year of experience in a call center, tele sales, or verification role (experience in Final Expense insurance strongly preferred).
• Strong communication skills with the ability to build trust and rapport quickly.
• Active listening skills and attention to detail to ensure accuracy in lead verification.
• Ability to follow scripts precisely while maintaining a professional and natural flow of conversation.
• Knowledge of compliance standards within the insurance industry is an advantage.
• Comfortable managing a high call volume with consistency and accuracy.
• Willingness to work during US business hours (evening/night shifts for offshore candidates).
• Familiarity with CRM systems, dialing platforms, and sales tracking tools is a plus.

What We Offer

• Competitive base salary with performance-driven bonuses and incentives.
• Full training and onboarding on the Final Expense verification process, compliance standards, and call-handling best practices.
• Clear opportunities for career advancement, including pathways into Senior Closer and leadership roles.
• A supportive and collaborative team environment where individual success contributes to collective growth.

Requirements

Receive live-transferred calls from AI systems and conduct customer verification.

Confirm customer interest, eligibility, and accuracy of information for Final Expense insurance policies.

Ask qualifying questions to assess lead readiness before passing to Closers.

Identify and filter out unqualified or inaccurate leads.

Ensure full compliance with approved scripts, company policies, and insurance industry regulations.

Accurately record verified details and call notes in the CRM system.

Collaborate with Closers and Team Leads to maintain a smooth and efficient call flow.

About the Company

At BlueKarrots, we’re more than just a call center - we’re a team that helps shape the future of the Life Insurance and Final Expense industry. Every day, our professionals support top IMOs in the U.S. with outbound sales, client engagement, and back-office operations.

What sets us apart is our focus on people. We invest in hiring and developing talent, giving our team the tools, training, and support they need to excel. When you join BlueKarrots, you’re stepping into an environment that values growth, rewards hard work, and encourages you to build a long-term career.

Here, your skills make a real impact - for our clients, our partners, and your own success.