QA and Compliance Lead

BlueKarrots; Islamabad; On-site; PKR 13,873,000 - 22,198,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Supportive work environment

Job summary

A Texas-based Final Expense company is seeking a Quality Assurance Supervisor to lead their QA team in Islamabad. In this role, you will ensure adherence to compliance standards, supervise call evaluations, and foster a culture of quality. Ideal candidates have at least 2-3 years of QA experience in a telesales environment and strong analytical skills. A competitive salary and performance-based incentives are offered such as career growth opportunities and a supportive work environment.

Qualifications

• Minimum 2–3 years of experience in Quality Assurance within a telesales environment.
• Strong understanding of U.S. insurance sales compliance standards.
• Exceptional listening, analytical, and communication skills.
• Proven experience leading or supervising a QA or verification team is preferred.
• Highly detail-oriented, proactive, and capable of managing multiple priorities.

Responsibilities

• Supervise and lead the QA team for evaluation of sales calls.
• Review and audit recorded sales calls for adherence to standards.
• Identify patterns and areas for improvement in sales processes.
• Collaborate with Sales Trainers to align QA insights with coaching.
• Prepare daily, weekly, and monthly QA performance reports.
• Prepare daily, weekly, and monthly QA performance reports for management.
• Recommend updates to call scripts, rebuttals, and compliance procedures.
• Foster a culture of quality and continuous improvement in telesales.

Skills

Listening skills

Analytical skills

Communication skills

Detail-oriented

Proactive

Tools

QA reporting tools

CRM systems

Call monitoring platforms

Job description

About the Role

BlueKarrots is a Texas-based Final Expense IMO operating through an offshore telesales office. We specialize in selling Final Expense insurance policies across the U.S. through a performance-driven, compliance-focused sales model.

We are looking for an experienced and detail-oriented Quality Assurance (QA) Supervisor to lead our QA team and ensure that every sales and verification interaction meets company, carrier, and compliance standards. This role is critical in maintaining the integrity of our telesales operations, improving agent performance, and ensuring customer satisfaction through consistent quality monitoring and actionable feedback.

Key Responsibilities

• Supervise and lead the QA team to ensure consistent and objective evaluation of all sales and verification calls.
• Review and audit recorded sales calls to confirm adherence to company policies, compliance standards, and carrier requirements.
• Identify patterns, recurring compliance issues, and areas for improvement across the sales and verification processes.
• Collaborate with Sales Trainers and Team Leads to align QA insights with coaching, retraining, and development initiatives.
• Maintain, update, and enhance QA scorecards to ensure fair and standardized scoring across all agents.
• Prepare and deliver daily, weekly, and monthly QA performance reports for management review.
• Support continuous process improvement efforts by recommending updates to call scripts, rebuttals, and compliance procedures.
• Foster a culture of quality, accountability, and continuous improvement within the telesales environment.

What We Offer

• Competitive salary commensurate with experience and skill set.
• Performance-based incentives tied to team accuracy and compliance outcomes.
• Career growth opportunities within a fast-paced, expanding U.S. telesales organization.
• Supportive, collaborative, and quality-driven work environment that values excellence and continuous improvement.

Requirements

Minimum 2–3 years of experience in Quality Assurance within a Final Expense or Life Insurance telesales environment.

Strong understanding of U.S. insurance sales compliance standards and carrier requirements.

Proven experience leading or supervising a QA or verification team is preferred.

Exceptional listening, analytical, and communication skills with the ability to provide clear, constructive feedback.

Highly detail-oriented, proactive, and capable of managing multiple priorities under tight timelines.

Proficiency with QA reporting tools, CRM systems, and call monitoring platforms.

Ability to work U.S. business hours (evening or night shifts if offshore).

About the Company

At BlueKarrots, we’re more than just a call center — we’re a team that helps shape the future of the Life Insurance and Final Expense industry. Every day, our professionals support top IMOs in the U.S. with outbound sales, client engagement, and back-office operations.

What sets us apart is our focus on people. We invest in hiring and developing talent, giving our team the tools, training, and support they need to excel. When you join BlueKarrots, you’re stepping into an environment that values growth, rewards hard work, and encourages you to build a long-term career.

Here, your skills make a real impact — for our clients, our partners, and your own success.