Verifier

GLOBAL LEADS BPO LLC; Saddar; On-site; PKR 40,000 - 70,000; Full time

Job summary

Global Leads BPO LLC is seeking a Verifier to confirm and validate information collected during calls and interactions, ensuring accuracy and campaign compliance. This full-time, on-site position is based in Rawalpindi.

You will review customer records, cross-check details against standards, and update internal systems with verified data, while communicating with customers or teams to resolve discrepancies and maintain organized documentation. Shift schedules apply.

Qualifications

• Strong data verification and documentation skills, with attention to detail and accuracy.
• Effective communication skills for interacting with customers and internal teams in a clear and professional manner.
• Basic computer literacy, including working with CRM tools, spreadsheets, and call center software.
• Ability to follow structured processes, meet daily targets, and manage time efficiently in a fast-paced environment.
• Customer service mindset, with patience and professionalism when handling inquiries and resolving discrepancies.
• Prior experience in a BPO, contact center, or verification-focused role is an advantage.
• Minimum high school diploma or equivalent; additional education in business, IT, or related fields is a plus.
• Willingness to work on-site in Rawalpindi and align with shift schedules as required by campaigns.

Responsibilities

• The Verifier is responsible for confirming and validating information collected through calls and other customer interactions to ensure accuracy and compliance with campaign requirements.
• This full-time, on-site role is based in Rawalpindi and involved reviewing customer records, cross-checking details against defined standards, and updating internal systems with verified data.
• The Verifier will communicate with customers or internal teams to clarify missing or inconsistent information, maintain organized documentation, and follow set workflows and quality guidelines.
• The role also includes collaborating with supervisors and agents to resolve discrepancies, contributing to daily performance targets, and supporting continuous improvement in verification processes.

Skills

Data verification

Documentation

CRM tools

MS Excel

Call center software

Time management

Communication

Team collaboration

Education

High school diploma

Tools

CRM software

MS Excel

Job description

Company Description

Global Leads BPO LLC is a contact center company that helps businesses grow through expert sales, support, and medical billing services. With over 12 years of experience, the company has successfully managed more than 300 campaigns and supported over 35,000 customers across diverse industries. The team focuses on professionalism, accuracy, and dedication, ensuring every client interaction adds value and supports business goals. Global Leads BPO offers tailored solutions, including custom plans for different business types, accurate billing for healthcare providers, and clear performance reporting.

Role Description

The Verifier is responsible for confirming and validating information collected through calls and other customer interactions to ensure accuracy and compliance with campaign requirements. This full-time, on-site role is based in Rawalpindi and involved reviewing customer records, cross-checking details against defined standards, and updating internal systems with verified data. The Verifier will communicate with customers or internal teams to clarify missing or inconsistent information, maintain organized documentation, and follow set workflows and quality guidelines. The role also includes collaborating with supervisors and agents to resolve discrepancies, contributing to daily performance targets, and supporting continuous improvement in verification processes.

Qualifications

• Strong data verification and documentation skills, with attention to detail and accuracy.
• Effective communication skills for interacting with customers and internal teams in a clear and professional manner.
• Basic computer literacy, including working with CRM tools, spreadsheets, and call center software.
• Ability to follow structured processes, meet daily targets, and manage time efficiently in a fast-paced environment.
• Customer service mindset, with patience and professionalism when handling inquiries and resolving discrepancies.
• Prior experience in a BPO, contact center, or verification-focused role is an advantage.
• Minimum high school diploma or equivalent; additional education in business, IT, or related fields is a plus.
• Willingness to work on-site in Rawalpindi and align with shift schedules as required by campaigns.