Medicare Verifiers

Blue Bells Marketing; Saddar; Sur place; PKR 446 000 - 670 000; Plein temps

Résumé du poste

BLUE BELLS MARKETING is seeking Medicare Verifiers to support healthcare outreach and enrollment operations in Rawalpindi. The team helps connect beneficiaries with suitable healthcare coverage by providing clear information, verifying details, and supporting an organized enrollment experience.

This role is suited to a detail-oriented professional who can communicate confidently with customers, follow verification procedures, and maintain accurate records.

Qualifications

• Clear spoken and written communication with a professional telephone manner.
• Strong listening, questioning, and customer-handling skills.
• Ability to verify information accurately following structured procedures.
• Good attention to detail and data-entry practices.
• Comfort using computers, customer records, spreadsheets, and basic office systems.
• Follow scripts, protect confidential information, and maintain quality.
• Sound judgment for discrepancies and escalation.
• Reliable time management and punctuality to meet daily targets.
• Previous experience in verification, customer support, healthcare outreach, centre operations, or enrollment support is beneficial.

Responsabilités

• Verify personal, eligibility, and coverage-related information with beneficiaries or prospects.
• Explain verification requirements and enrollment-related next steps clearly and professionally.
• Review submitted information for completeness, accuracy, and consistency.
• Record outcomes, updates, and supporting details in company systems.
• Follow approved scripts, privacy practices, quality standards, and compliance procedures.
• Coordinate with outreach and enrollment colleagues to resolve missing or conflicting information.
• Meet assigned productivity, accuracy, attendance, and service-quality targets.

Connaissances

Communication skills

Active listening

Questioning techniques

Customer handling

Attention to detail

Data entry

Computer literacy

Following scripts

Privacy/compliance

Time management

Punctuality

Discrepancy escalation

Outils

Spreadsheets

MS Office

CRM systems

Description du poste

Job Description

BLUE BELLS MARKETING is seeking Medicare Verifiers to support healthcare outreach and enrollment operations in Rawalpindi. The team helps connect beneficiaries with suitable healthcare coverage by providing clear information, verifying details, and supporting an organized enrollment experience.

This role is suited to a detail-oriented professional who can communicate confidently with customers, follow verification procedures, and maintain accurate records. You will interact with prospective beneficiaries, confirm information against established requirements, and escalation discrepancies or complex cases to the appropriate team.

• Verify personal, eligibility, and coverage-related information with beneficiaries or prospects.
• Explain verification requirements and enrollment-related next steps clearly and professionally.
• Review submitted information for completeness, accuracy, and consistency.
• Record outcomes, updates, and supporting details in company systems.
• Follow approved scripts, privacy practices, quality standards, and compliance procedures.
• Coordinate with outreach and enrollment colleagues to resolve missing or conflicting information.
• Meet assigned productivity, accuracy, attendance, and service-quality targets.

The position is office-based in Rawalpindi and requires dependable communication and careful attention to detail.

Job Specification

• Clear spoken and written communication with a professional telephone manner.
• Strong listening, questioning, and customer-handling skills.
• Ability to verify information accurately while following structured procedures.
• Good attention to detail and consistent data-entry practices.
• Comfort using computers, customer records, spreadsheets, and basic office systems.
• Ability to follow scripts, protect confidential information, and maintain quality.
• Sound judgment when identifying discrepancies and escalating unresolved cases.
• Reliable time management, punctuality, and ability to meet daily performance targets.
• Previous experience in verification, customer support, healthcare outreach, centre operations, or enrollment support is beneficial.