Vendor Experience Manager

foodpanda; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

foodpanda is seeking a Vendor Experience Manager in Lahore, Pakistan. This role focuses on owning the end-to-end vendor onboarding process, improving vendor satisfaction through data analysis, and collaborating with cross-functional teams. The ideal candidate will have over 5 years of experience in analytical roles and hands-on project delivery. Key skills include proficiency in Excel and experience with SQL, Tableau, and Google Datastudio. Join foodpanda to drive positive experiences for our partners.

Qualifications

• 5+ years of experience in analytical roles with a focus on vendor experience management.
• Hands-on experience delivering projects that enhance vendor satisfaction.
• Strong data analysis skills for decision-making.

Responsibilities

• Own the vendor onboarding experience from start to finish.
• Ensure timely and seamless vendor device management on the platform.
• Drive vendor touchpoint feedback analysis and process improvements.

Skills

Analytical roles experience

Project delivery

Data analysis

Excel proficiency

SQL

Tableau

Google Datastudio

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Need to own the vendor onboarding experience end to end
• Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners
• Ensure quality content for partners to drive higher customer conversion
• Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience.
• Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.
• Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience.
• Manage internal stakeholders to set expectations and influence decisions
• Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.
• Work with product rollout teams to ensure seamless rollouts of new vendor products
• Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.

Qualifications

• 5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management.
• Hands‑on experience delivering projects
• Ability to analyse data and use insights to drive decision‑making and process improvement
• Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage