Vendor Experience Leader: Menu Content & Ops Optimization

Delivery Hero; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

foodpanda is seeking an experienced Content and Operations Manager to oversee menu content for partner vendors and drive quality across descriptions, pricing, and imagery.

You will lead supervisors and team leads, collaborate with Account Managers, marketing, product, and support teams, and implement workflow improvements to boost accuracy, compliance, and vendor performance in a fast-paced delivery environment.

Qualifications

• 4+ years of experience in content or operations management in food/e-commerce/delivery sectors
• Proven leadership of supervisors and team leaders
• Strong understanding of food industry terminology and consumer trends
• Excellent written and verbal communication skills
• Excellent organizational and project management abilities
• Proficiency with CMS, SEO tools, and analytics platforms (Google Analytics)
• Proficiency in utilizing AI tools and data analytics
• Ability to collaborate across departments
• Detail-oriented with a focus on quality and accuracy
• Analytical mindset with data-driven decision-making

Responsibilities

• Oversee external BPO operations including Vendor Help Center and vendor incident calls
• Own vendor CSAT, SLA compliance, and incident rates with BPO partners
• Manage SOPs, OPEX, and drive workflow changes to optimize staffing and costs
• Lead and mentor supervisors and team leaders in content operations
• Establish workflow processes and KPIs for performance evaluation
• Maintain menus for all partnered vendors with accurate items, pricing, and imagery
• Coordinate with Account Managers on menu updates, new dishes, promotions
• Ensure smooth onboarding of new vendors within timelines
• Uphold brand guidelines and platform standards across content
• Regularly audit content for errors and inconsistencies
• Improve menu content workflows with cross-functional initiatives
• Collaborate with UX/UI to optimize menu layouts and engagement
• Monitor menu performance metrics and provide actionable insights

Skills

Content/operations management

Team leadership

Cross-functional collaboration

Quality assurance

Project management

Analytical mindset

Tools

CMS

SEO tools

Google Analytics

AI tools

Data analytics

Job description

foodpanda is seeking an experienced Content and Operations Manager to oversee menu content for partner vendors and drive quality across descriptions, pricing, and imagery.

You will lead supervisors and team leads, collaborate with Account Managers, marketing, product, and support teams, and implement workflow improvements to boost accuracy, compliance, and vendor performance in a fast-paced delivery environment.