US-Based Digital Marketing Client Success Manager

HR Ways - Hiring Tech Talent; Lahore; On-site; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Upsell bonuses

Job summary

HR Ways - Hiring Tech Talent in Lahore is seeking an experienced Customer Success professional to own day-to-day communication and delivery tracking for a portfolio of US-based clients. You will ensure updates arrive before clients ask and manage monthly marketing reports with clear storytelling.

You will also perform thorough self-QA, coordinate cross-team delivery, support onboarding, and identify upsell opportunities, backed by a data-driven approach and proactive problem solving.

Qualifications

• 3+ years of experience in Customer Success, including at least 2 years handling U.S.-based clients.
• Understanding of digital marketing, funnels, KPIs, campaign reporting, CRM management, and performance-driven communication.
• Exceptional communication with a clear American accent and interpersonal skills, with the ability to build trust, guide client strategy, and manage priorities.
• Strong problem-solving & analytical skills with a proactive, strategic, and data-oriented mindset.

Responsibilities

• Client communication. Proactive weekly communication for every client in your portfolio, so updates arrive before clients ask for them.
• Reporting calls. Presenting each client's monthly marketing report on video calls: walking through the numbers clearly, answering questions in plain English, and making the data tell the story of the work.
• Self-Review & Quality Check. Perform a comprehensive self-QA on every deliverable before it goes to a client: accurate, complete, and client-ready.
• Delivery tracking/coordination. Coordinating deliverables across our internal teams and keeping every commitment dated, owned, and on schedule.
• Onboarding support. Support onboarding calls by gathering access, requirements, and expectations so new clients start clean.
• Upsell opportunities. Spotting where a client would genuinely benefit from an additional service, raising it with CS leadership, and helping present the opportunity to the client. Successful upsells carry bonuses once you are eligible*.
• Documentation. Logging every client concern, request, and risk signal in our systems the day it happens, so nothing lives only in one person's inbox.
• Task management. Ensure all tasks are accurately created, assigned, updated, and tracked within the project management system.
• Early warning. Keep every client engaged and satisfied between reports. Flag any at-risk account to CS leadership within 24 hours of spotting a signal, with what you observed and one recommended action.

Skills

Customer Success

US client handling

Digital marketing basics

Communication

Data-driven mindset

Education

Bachelor's degree

Tools

CRM software

Job description

HR Ways - Hiring Tech Talent in Lahore is seeking an experienced Customer Success professional to own day-to-day communication and delivery tracking for a portfolio of US-based clients. You will ensure updates arrive before clients ask and manage monthly marketing reports with clear storytelling.

You will also perform thorough self-QA, coordinate cross-team delivery, support onboarding, and identify upsell opportunities, backed by a data-driven approach and proactive problem solving.