Ticketing Officer

Al Qasimia Travels; Nowshera; On-site; PKR 240,000 - 400,000; Full time

Job summary

Al Qasimia Travels in Akora Khattak, Nowshera, is seeking a responsible Ticketing Officer to support air-ticketing enquiries, reservations, and related travel arrangements.

The role requires practical knowledge of air ticket reservations, familiarity with fare rules, and accurate data entry. It is an office-based position emphasizing organization, communication, and careful recordkeeping to ensure smooth bookings.

Qualifications

• Practical knowledge of air ticket reservations, ticket issuance, and itinerary changes.
• Familiarity with airline fare rules, booking conditions, and common ticketing procedures.
• Ability to accurately enter and verify passenger names, travel dates, routes, and other booking details.
• Customer service skills, including clear communication and a helpful approach to resolving enquiries.
• Comfort using computers and ticketing or reservation systems; willingness to learn the employer's tools.
• Good organization and time management when handling multiple enquiries and bookings.
• Careful recordkeeping and attention to detail in transaction documentation.
• Prior air-ticketing experience is preferred.

Responsibilities

• Respond to customer enquiries about flight options, schedules, fares, and ticket availability.
• Prepare, reserve, issue, reissue, and cancel air tickets in accordance with airline rules and customer requirements.
• Check passenger details and booking information carefully to help prevent errors.
• Coordinate with airlines, travel suppliers, and customers regarding bookings, changes, and confirmations.
• Maintain clear records of reservations, ticket transactions, and customer communications.
• Provide courteous service and escalate complex booking or itinerary issues when needed.

Skills

Air-ticketing knowledge

Customer service

Attention to detail

Computer skills

Recordkeeping

Time management

Tools

Ticketing systems

Job description

Job Description

Al Qasimia Travels is seeking a responsible Ticketing Officer for its travel services office in Akora Khattak, Nowshera. The role focuses on supporting customers with air-ticketing enquiries and coordinating accurate bookings and related travel arrangements. Candidates with prior air-ticketing experience will be preferred.

Responsibilities

• Respond to customer enquiries about flight options, schedules, fares, and ticket availability.
• Prepare, reserve, issue, reissue, and cancel air tickets in accordance with airline rules and customer requirements.
• Check passenger details and booking information carefully to help prevent errors.
• Coordinate with airlines, travel suppliers, and customers regarding bookings, changes, and confirmations.
• Maintain clear records of reservations, ticket transactions, and customer communications.
• Provide courteous service and **escalate** complex booking or itinerary issues when needed.

This is an office-based position at the employer's Akora Khattak location. The successful candidate will be organized, attentive to detail, and able to communicate professionally while managing customer requests.

Job Specification

• Practical knowledge of air ticket reservations, ticket issuance, and itinerary changes.
• Familiarity with airline fare rules, booking conditions, and common ticketing procedures.
• Ability to accurately enter and verify passenger names, travel dates, routes, and other booking details.
• Customer service skills, including clear communication and a helpful approach to resolving enquiries.
• Comfort using computers and ticketing or reservation systems; willingness to learn the employer's tools.
• Good organization and time management when handling multiple enquiries and bookings.
• Careful recordkeeping and attention to detail in transaction documentation.
• Prior air-ticketing experience is preferred.