Technical Integration Lead – AI & Cloud Solutions

ibex; Lahore; On-site; PKR 2,455,000 - 4,241,000; Full time

Job summary

ibex is seeking a Technical Coordinator to manage end-to-end AI and enterprise integration implementations. The role requires coordinating with clients, development teams, and vendors to drive projects from scoping to production rollout.

You will lead requirements, plan technical implementations, and oversee timelines, risks, and status updates, while ensuring smooth collaboration across IT, Ops, and customer success teams in a fast-paced environment.

Qualifications

• Bachelor's degree in computer science or related field.
• 5-7 years of relevant experience.
• AI/LLM integrations experience.
• CRM/ SaaS integrations exposure.
• Agile/Scrum environments familiarity.

Responsibilities

• Lead technical discussions and requirements with clients.
• Coordinate implementation activities across internal teams and external vendors.
• Build and manage technical implementation plans, timelines, and trackers.
• Collaborate with development, infrastructure, and customer success teams.
• Handle client meetings, updates, escalations, and follow-ups.
• Support AI, API, cloud, and enterprise system integration.
• Track risks, dependencies, and deployment readiness.
• Coordinate post-go-live support and issue resolution.

Skills

Strong communication

Stakeholder management

Multi-project management

APIs, cloud, networking

Documentation & organization

Business-to-technical translation

Education

Bachelor's Degree in Computer Science

Tools

Genesys

Five9

AWS

GCP

Azure

Job description

ibex is seeking a Technical Coordinator to manage end-to-end AI and enterprise integration implementations. The role requires coordinating with clients, development teams, and vendors to drive projects from scoping to production rollout.

You will lead requirements, plan technical implementations, and oversee timelines, risks, and status updates, while ensuring smooth collaboration across IT, Ops, and customer success teams in a fast-paced environment.