Technical Coordinator - PMO

ibex; Lahore; On-site; PKR 2,455,000 - 4,241,000; Full time

Job summary

ibex is seeking a Technical Coordinator to manage end-to-end AI and enterprise integration implementations. The role requires coordinating with clients, development teams, and vendors to drive projects from scoping to production rollout.

You will lead requirements, plan technical implementations, and oversee timelines, risks, and status updates, while ensuring smooth collaboration across IT, Ops, and customer success teams in a fast-paced environment.

Qualifications

• Bachelor's degree in computer science or related field.
• 5-7 years of relevant experience.
• AI/LLM integrations experience.
• CRM/ SaaS integrations exposure.
• Agile/Scrum environments familiarity.

Responsibilities

• Lead technical discussions and requirements with clients.
• Coordinate implementation activities across internal teams and external vendors.
• Build and manage technical implementation plans, timelines, and trackers.
• Collaborate with development, infrastructure, and customer success teams.
• Handle client meetings, updates, escalations, and follow-ups.
• Support AI, API, cloud, and enterprise system integration.
• Track risks, dependencies, and deployment readiness.
• Coordinate post-go-live support and issue resolution.

Skills

Strong communication

Stakeholder management

Multi-project management

APIs, cloud, networking

Documentation & organization

Business-to-technical translation

Education

Bachelor's Degree in Computer Science

Tools

Genesys

Five9

AWS

GCP

Azure

Job description

Overview

ibex is looking for a Technical Coordinator to manage end-to-end AI and enterprise integration implementations. The role requires a mix of technical understanding, client coordination, project execution, and vendor management.

The ideal candidate should be able to work with clients, development teams, and third-party vendors while driving projects from scoping to production rollout.

Responsibilities

• Lead technical discussions and requirement gathering with clients.
• able to devise a solution to the client request problems
• Coordinate implementation activities across internal teams( IT Tech teams, Ops) and external vendors.
• Build and manage technical implementation plans, timelines, and trackers.
• Work closely with development, infrastructure, and customer success teams.
• Handle client meetings, project updates, escalations, and follow-ups professionally.
• Support AI, API, cloud, and enterprise system integration.
• Track risks, dependencies, and deployment readiness.
• Coordinate post-go-live support and issue resolution.
• Required Skills
• Strong communication and stakeholder management skills.
• Ability to manage multiple technical projects simultaneously.
• Understanding of APIs, cloud platforms, networking, and enterprise applications.
• Experience coordinating technical implementations or integrations.
• Strong documentation and organizational skills.
• Ability to translate business needs into technical execution plans.

Qualifications

• Bachelors Degree in Computer Sciences or relevant domain
• 5-7 yeras of relevant experience
• AI/LLM integrations
• Cloud Awareness ( AWS/GCP/Azure)
• REST APIs & Webhooks
• Contact center technologies such as Genesys or Five9
• CRM and SaaS integrations
• Agile/Scrum environments
• Strong ownership mindset
• Client-facing and technically confident
• Problem solver with execution focus
• Comfortable working in fast-paced environment