Team Leader – Customer Services (Domestic)

Sybrid Careers; Karachi Division; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

Sybrid Careers in Karachi is seeking a motivated customer service team lead to oversee a frontline unit and ensure targets and KPIs are met.

The ideal candidate has excellent communication skills, strong interpersonal abilities, and a drive to learn in a professional environment. Fresh graduates may apply, with leadership potential for a dynamic call-center setting.

Location: Karachi. Training and growth opportunities available within a fast-paced team.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal skills and eagerness to learn.
• Willing to work in a professional environment.

Responsibilities

• Handle escalated calls and resolve customer problems.
• Lead and motivate the team to optimum performance levels to achieve agreed targets.
• Deliver all departmental, self, and team KPIs, achieving set targets and objectives.
• Manage team KPIs and ensure that each member of the team provides an optimum level of customer service to the customer.

Skills

Communication skills

Technical skills

Team leadership

KPI management

Customer service

Escalation handling

Education

Fresh graduates/Final-Year Student or Intermediate

Job description

• Must possess excellent written and verbal communication skills
• Having good technical skills and being able to resolve complex issues
• Handle escalated calls and resolve customer problems
• Must lead and motivate the team to optimum performance levels to achieve agreed targets
• Deliver all departmental, self, and team KPIs, achieving set targets and objectives
• Manage team KPIs and ensure that each member of the team provides an optimum level of customer service to the customer

Job Requirements

• Must possess excellent written and verbal communication skills
• Having good technical skills and being able to resolve complex issues
• Handle escalated calls and resolve customer problems
• Must lead and motivate the team to optimum performance levels to achieve agreed targets
• Deliver all departmental, self, and team KPIs, achieving set targets and objectives
• Manage team KPIs and ensure that each member of the team provides an optimum level of customer service to the customer

Eligibility Criteria

• Fresh graduates/Final-Year Student or Intermediate
• Strong communication and interpersonal skills
• Eager to learn and work in a professional environment

Location: Karachi