Team Lead PUD

DHL Express; Punjab; On-site; PKR 500,000 - 800,000; Full time

Job summary

DHL Express in Pakistan seeks a Certified International Specialist to lead pickup and delivery operations, monitor courier performance, ensure on-time pickups, and uphold service standards. You will work with Customer Service, Commercial, Finance and Operations to resolve shipment issues and drive route optimization.

The role requires a Bachelor degree (or equivalent) and proficiency in MS Office/CRMs, plus strong interpersonal and people management skills.

Qualifications

• Bachelor degree (or equivalent) and at least 1 year of relevant experience.
• Proficient in MS Office and CRM systems.
• Strong interpersonal, time management and people management skills.

Responsibilities

• Lead Pickup & Delivery operations by monitoring courier performance and ensuring on-time pickups.
• Coordinate with Customer Service, Commercial, Finance and Operations to resolve shipment issues.
• Drive route optimization and continuous process improvement initiatives.
• Ensure compliance with DHL policies, SOPs and safety standards while maintaining shipment visibility and reporting.
• Support targets by maximizing pickup opportunities and coaching couriers.

Skills

MS Office

CRM systems

Interpersonal skills

Time management

People management

Education

Bachelor Degree or equivalent

Tools

MS Office

CRM systems

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Lead Pickup & Delivery operations by monitoring courier performance, ensuring on-time pickups, Right Day Delivery (RDD), and compliance with DHL service standards.
• Coordinate with Customer Service, Commercial, Finance, and Operations teams to resolve shipment exceptions, delivery issues, export-related concerns, and customer service incidents.
• Drive operational excellence through route optimization, performance monitoring, GEMBA activities, and continuous process improvement initiatives.
• Ensure compliance with DHL policies, GSOP requirements, SOPs, and HSE standards while maintaining accurate shipment visibility, scanning compliance, and operational reporting.
• Support departmental and revenue targets by maximizing pickup opportunities, improving service quality, coaching couriers, and proactively addressing operational challenges.

YOUR PROFILE

• Bachelor Degree (or equivalant) with at least 1-1 years of relevant experience.
• Good knowledge of software/technical skills (MS Office, CRMs).
• Good Interpersonal Time Management & People Management skills.