Team Lead PUD

Deutsche Post; Punjab; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Deutsche Post DHL Group in Pakistan is seeking a Certified International Specialist to lead pickup and delivery operations with a focus on on-time performance and service standards. You will collaborate with Customer Service, Commercial, Finance, and Operations to resolve shipment issues and implement improvement initiatives.

The role requires a Bachelor’s degree with 1–3 years of relevant experience and a solid knowledge of MS Office and CRMs, along with strong people and time management skills.

Qualifications

• Bachelor’s degree or equivalent with 1–3 years of relevant experience.
• Good knowledge of software/technical tools (MS Office, CRMs).
• Good interpersonal, time management, and people management skills.

Responsibilities

• Lead Pickup & Delivery operations by monitoring courier performance and ensuring on-time pickups.
• Coordinate with Customer Service, Commercial, Finance, and Operations to resolve shipment issues and service incidents.
• Drive operational excellence through route optimization and continuous process improvement initiatives.
• Ensure compliance with policies, SOPs and HSE standards with accurate shipment visibility and reporting.
• Support departmental and revenue targets by maximizing pickup opportunities and coaching couriers.

Skills

MS Office

CRMs

People Management

Time Management

Education

Bachelor’s degree

Tools

MS Office

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

YOUR TASKS:

• Lead Pickup & Delivery operations by monitoring courier performance, ensuring on-time pickups, Right Day Delivery (RDD), and compliance with DHL service standards.
• Coordinate with Customer Service, Commercial, Finance, and Operations teams to resolve shipment exceptions, delivery issues, export-related concerns, and customer service incidents.
• Drive operational excellence through route optimization, performance monitoring, GEMBA activities, and continuous process improvement initiatives.
• Ensure compliance with DHL policies, GSOP requirements, SOPs, and HSE standards while maintaining accurate shipment visibility, scanning compliance, and operational reporting.
• Support departmental and revenue targets by maximizing pickup opportunities, improving service quality, coaching couriers, and proactively addressing operational challenges.

YOUR PROFILE:

• Bachelor Degree (or equivalent) with at least 1-3 years of relevant experience.
• Good knowledge of software/technical skills (MS Office, CRMs).
• Good Interpersonal Time Management & People Management skills.