Global Delivery Operations Lead

Deutsche Post DHL; Punjab; On-site; Confidential; Full time

Job summary

Deutsche Post DHL is seeking a Certified International Specialist to strengthen our Insanely Customer Centric team in Pakistan’s Punjab region. You will lead pickup and delivery operations, monitor courier performance, and ensure on‑time service.

You will collaborate with Customer Service, Commercial, Finance, and Operations to resolve shipment issues, drive route optimization, and maintain shipment visibility while following DHL policies and HSE standards.

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of relevant experience preferred.
• Good knowledge of MS Office and CRM tools.

Responsibilities

• Lead pickup and delivery operations, monitor courier performance, ensure on-time pickups and RDD.
• Coordinate with service and ops teams to resolve shipment issues and service incidents.
• Drive route optimization, performance monitoring, and continuous improvement.
• Ensure compliance with DHL policies, SOPs, and HSE while maintaining shipment visibility and reports.
• Support targets by maximizing pickups, improving service, coaching couriers, and addressing challenges.

Skills

MS Office

CRM software

People management

Time management

Education

Bachelor's degree or equivalent

Job description

Deutsche Post DHL is seeking a Certified International Specialist to strengthen our Insanely Customer Centric team in Pakistan’s Punjab region. You will lead pickup and delivery operations, monitor courier performance, and ensure on‑time service.

You will collaborate with Customer Service, Commercial, Finance, and Operations to resolve shipment issues, drive route optimization, and maintain shipment visibility while following DHL policies and HSE standards.