Supervisor Metro Distribution Centre

METRO Pakistan (Pvt) Limited; Sargodha; On-site; PKR 480,000 - 720,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a Supervisor for the Metro Distribution Centre in Sargodha to manage deliveries, monitor stock and orders, and drive customer satisfaction. You will coordinate a delivery team, ensure SOP adherence, and optimize daily operations in a fast-paced wholesale environment.

The role requires Graduation and a hands-on approach to coaching staff, with responsibility for fuel costs, route efficiency, and accurate documentation.

Qualifications

• Graduation is required.

Responsibilities

• Manage and organize deliveries to customers/clients in the right quantity and according to the required specifications.
• Visit the market twice a week to ensure compliance with SOPs and obtain direct customer feedback.
• Be thoroughly informed about orders and stock availability, and lead hands‑on, timely, and efficient deliveries along with satisfactory customer service.
• Verify daily fuel costs and transactions and ensure proper documentation related to them.
• Ensure the required productivity of delivery vans.
• Handle and coordinate customer complaints regarding delivery issues.
• Promote the products and sales of own‑brand products.
• Address customer complaints to understand customers’ needs and expectations and propose solutions.
• Coach and train team members on existing and new concepts, technology, and functionality to support the successful achievement of the team’s functional objectives and enhance their technical skills and positive attitude.
• Monitor the performance of all team members to identify gaps between expected and actual productivity.
• Review and approve all operational activities of team members, including Pickers, Loaders, and Delivery Boys.
• Ensure that each team member adheres to the policies and procedures announced by management.

Education

Graduation

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long‑term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

Applications are invited for Supervisor – Metro Distribution Centre, Sargodha

Responsibilities include:

• Manage and organize deliveries to customers/clients in the right quantity and according to the required specifications.
• Visit the market twice a week to ensure compliance with SOPs and obtain direct customer feedback.
• Be thoroughly informed about orders and stock availability, and lead hands‑on, timely, and efficient deliveries along with satisfactory customer service.
• Verify daily fuel costs and transactions and ensure proper documentation related to them.
• Ensure the required productivity of delivery vans.
• Handle and coordinate customer complaints regarding delivery issues.
• Promote the products and sales of own‑brand products.
• Address customer complaints to understand customers’ needs and expectations and propose solutions.
• Coach and train team members on existing and new concepts, technology, and functionality to support the successful achievement of the team’s functional objectives and enhance their technical skills and positive attitude.
• Monitor the performance of all team members to identify gaps between expected and actual productivity.
• Review and approve all operational activities of team members, including Pickers, Loaders, and Delivery Boys.
• Ensure that each team member adheres to the policies and procedures announced by management.

Qualifications

Graduation