Student & Parent Experience Advisor

Tuitional; Karachi Division; On-site; PKR 480,000 - 720,000; Full time

Job summary

Tuitional Education is seeking a Customer Excellence Associate to manage student and parent relationships after enrolment across calls and chat. This role emphasizes thorough issue investigation, clear communication, and eventual resolution.

You will conduct experience calls, handle escalations, and coordinate with internal teams to deliver prompt, quality outcomes, with focus on customer retention and satisfaction.

Qualifications

• 1–3 years of experience in customer excellence or related role
• Strong communication skills with parents and students
• Tech-savvy with ability to use calls and chat platforms

Responsibilities

• Handle student and parent communication via calls, WhatsApp, chat, email
• Conduct structured experience calls with parents and students
• Identify dissatisfaction and retention risks early
• Coordinate internal resolutions and follow cases through to resolution
• Communicate clearly and set expectations for next steps

Skills

Customer communication

Call handling

WhatsApp & chat

Escalation management

Problem solving

Job description

Tuitional Education is seeking a Customer Excellence Associate to manage student and parent relationships after enrolment across calls and chat. This role emphasizes thorough issue investigation, clear communication, and eventual resolution.

You will conduct experience calls, handle escalations, and coordinate with internal teams to deliver prompt, quality outcomes, with focus on customer retention and satisfaction.