Student Care Coordinator

Source Code; Saddar; On-site; PKR 558,000 - 893,000; Full time

Job summary

SourceCode Academy seeks a proactive Student Operations Coordinator to manage queries, maintain the student portal and records, and coordinate teacher rotas for a smooth learning experience.

You will work closely with the Operations Manager to ensure timely communications, accurate data, and effective student services across programs.

Qualifications

• Bachelor's degree in Business Administration, Education, Management, Psychology, Communications, or a related field preferred; degree not mandatory for strong experience.
• 2+ years in student care, student support, customer service, administration, education operations, or similar role.

Responsibilities

• Handle student queries, concerns, requests, and day-to-day communication professionally and efficiently.
• Maintain and regularly update the student portal, records, databases, and tracking sheets.
• Prepare and manage teacher/staff rotas and coordinate scheduling requirements.
• Coordinate with teachers regarding classes, attendance, student concerns, schedules, and requirements.
• Track student assignments, submissions, assessments, and other academic work.
• Ensure timely and accurate information regarding classes, deadlines, schedules, and updates.
• Identify and resolve student-related issues and escalate when required.
• Maintain accurate reports and provide regular updates on student-related operations.

Skills

Communication

Organization

Problem solving

Attention to detail

Time management

Education

Bachelor's degree

Tools

Google Workspace/Sheets

Excel

Job description

Akron Plaza 1st Floor above Chikachino, Acantilado Mini Commercial near PSO Petrol Pump, Bahria Town Phase 7, Rawalpindi 21 People Applied 5 days ago

Reports to: Operations Manager

About SourceCode Academy

SourceCode Academy is a multidisciplinary learning ecosystem. We're shaping a future-ready environment that nurtures intellectual, emotional, and professional growth, while working towards a larger mission as a Muslim organisation to build individuals and communities capable of creating meaningful impact.

Role Overview

You'll ensure students receive a smooth, organised, and supportive learning experience while keeping student-related operations running efficiently. This includes:

Student Support: Handle student queries, concerns, requests, and day-to-day communication professionally and efficiently.

Portal & Records Management: Manage the student portal and maintain accurate student records, attendance, submissions, trackers, and operational sheets.

Teacher & Rota Coordination: Coordinate with teachers, manage schedules and rotas, and ensure classes and student-related activities run smoothly.

Student Work Management: Track, organise, and maintain student assignments, submissions, assessments, and other academic work.

Key Responsibilities

• Manage and resolve student queries through appropriate communication channels.
• Maintain and regularly update the student portal, records, databases, and tracking sheets.
• Prepare and manage teacher/staff rotas and coordinate scheduling requirements.
• Coordinate with teachers regarding classes, attendance, student concerns, schedules, and requirements.
• Track student assignments, submissions, assessments, and other academic work.
• Ensure students receive timely and accurate information regarding classes, deadlines, schedules, and updates.
• Identify and resolve student-related issues while escalating matters to the Operations Manager when required.
• Maintain accurate reports and provide regular updates on student-related operations.
• Identify gaps in existing processes and contribute to improving the overall student experience.

Requirements

Education: Bachelor's degree in Business Administration, Education, Management, Psychology, Communications, or a related field preferred. Degree is not mandatory for candidates with strong relevant experience.

Experience: 2+ years in student care, student support, customer service, administration, education operations, or a similar role.

Skills: Strong communication, organisation, problem-solving, attention to detail, time management, Google Workspace/Sheets or Excel proficiency, and the ability to manage multiple responsibilities effectively.

Personal Attributes: Proactive, patient, responsible, student-focused, and capable of taking ownership of tasks from start to completion.

Job Type: Full-time

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer/Student Care: 2 years (Preferred)

Responsibilities

• See job overview above for full responsibilities details.