Strategic Technical Account Manager for Enterprise

Motive; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Motive seeks a Technical Account Manager to join its Global Technical Support team. You will act as the primary technical contact for strategic and enterprise accounts, auditing health and guiding engineers while collaborating with Product and Engineering to resolve complex issues.

You’ll develop SQL queries to identify trends, participate in on-call rotations, and help shape customer-focused improvements across the Motive platform.

Qualifications

• 1–2 years of experience in Technical Support with a proactive mindset.
• Bachelor's degree in Computer Science or Engineering or equivalent experience.
• Full professional fluency in spoken and written English.

Responsibilities

• Serve as the primary technical contact for strategic, enterprise, and mid-market accounts.
• Audit account health and mentor Technical Support Engineers.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.
• Create SQL-based queries to identify and address issues.

Skills

Technical Support

SQL

English

Education

Bachelor's degree in Computer Science or Engineering

Job description

Motive seeks a Technical Account Manager to join its Global Technical Support team. You will act as the primary technical contact for strategic and enterprise accounts, auditing health and guiding engineers while collaborating with Product and Engineering to resolve complex issues.

You’ll develop SQL queries to identify trends, participate in on-call rotations, and help shape customer-focused improvements across the Motive platform.