Strategic Technical Account Manager

ProducePay; Pakistan; On-site; PKR 24,910,000 - 44,285,000; Full time

Job summary

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization. You will act as the primary technical contact for premier customers, bridging relationship management with high-level problem solving and proactive account health audits.

You will troubleshoot with Product and Engineering, mentor support engineers, and drive feedback into product improvements while providing tailored training and strategic guidance.

Qualifications

• 1–2 years of experience in Technical Support with a track record of proactive performance.
• Bachelor's degree in CS or Engineering or equivalent practical experience.
• Willingness to participate in on-call rotation and work outside standard hours.

Responsibilities

• Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Serve as primary technical contact for Strategic, Enterprise, and Mid-Market accounts, building proactive partnerships.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.
• Develop SQL-based queries to identify and address emerging technical issues.
• Monitor account health and advocate for customers during releases and beta programs.

Skills

Account management

Technical support

SQL

API troubleshooting

Customer communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

SQL

APIs

Log parsing

Job description

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization. You will act as the primary technical contact for premier customers, bridging relationship management with high-level problem solving and proactive account health audits.

You will troubleshoot with Product and Engineering, mentor support engineers, and drive feedback into product improvements while providing tailored training and strategic guidance.