Strategic TAM for Mid-Market & Enterprise

ProducePay; Lahore; Sur place; PKR 16 611 000 - 27 685 000; Plein temps

Résumé du poste

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will provide white‑glove service, technical support, and executive‑level communications to customers, focusing on a proactive review of your book of accounts and escalated cases.

You will collaborate with engineering, product management, and other teams to improve performance, document and track issues, and ensure a seamless customer experience across environments.

Qualifications

• Minimum 2 years of experience in technical support or equivalent account ownership.
• Excellent customer communication across written, chat, calls, and in person.
• Experience assessing complex configurations affecting usability and workflows.
• Experience with addressing escalations and providing concise updates to stakeholders.
• Strong analytical and problem‑solving skills in high‑pressure environments.

Responsabilités

• Determine resolutions for technical issues and changes needed with Product and Engineering teams.
• Investigate root causes of errors and report findings to Engineering.
• Build/execute SQL queries for emerging issues and to identify problem areas.
• Be the primary technical contact for a group of strategic/enterprise accounts.
• Own or coordinate the resolution of cases and ensure a premium support experience.

Connaissances

Technical support

Account ownership

SQL

Python

Escalation management

Formation

Technical degree

Outils

SQL

Python

DataDog

Description du poste

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will provide white‑glove service, technical support, and executive‑level communications to customers, focusing on a proactive review of your book of accounts and escalated cases.

You will collaborate with engineering, product management, and other teams to improve performance, document and track issues, and ensure a seamless customer experience across environments.