Strategic Account Manager

TalentHue- Careers; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

TalentHue’s Karachi office seeks a Strategic Account Manager to be the main liaison for UK restaurant partners, driving revenue growth and optimizing performance across a portfolio of virtual brands.

You will own day-to-day and strategic partner management, collaborate with Sales, Marketing, Operations and Tech, and use data to deliver actionable improvements and cross-sell opportunities.

Qualifications

• 2+ years of account management experience in food delivery, FMCG, tech, or hospitality.
• Strong understanding of B2B operations and the UK restaurant industry.
• Comfort with data, performance metrics and dashboards.
• Experience using CRM platforms and Excel/Google Sheets to track and report progress.
• Clear, persuasive, and professional communication with internal and external stakeholders.
• Commercial acumen and strong negotiation skills.
• Proactive, problem-solving mindset and ability to work under pressure.

Responsibilities

• Take full ownership of day-to-day and strategic management of assigned restaurant partner accounts.
• Build and nurture strong relationships with key partner stakeholders.
• Lead weekly performance reviews and implement actionable improvements.
• Monitor partner sales and identify upsell/cross-sell opportunities across brands.
• Coordinate with Sales, Marketing, Operations, Tech to deliver a seamless partner experience.
• Handle partner escalations, refunds, and operational challenges swiftly.
• Ensure partners leverage logistics to maximize order volume.
• Use data to make recommendations, optimize menus, and improve partner performance.
• Attend internal meetings to represent the Strategic Accounts team with feedback.
• Identify and implement innovative process improvements for stronger outcomes.

Skills

Account management

CRM platforms

Data analysis

Excel/Sheets

Negotiation

B2B operations

Dashboards

Tools

CRM platforms

Excel/Google Sheets

Job description

Strategic Account Manager

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A fast-growing cloud kitchen brand business operating multiple restaurant-quality food brands across the UK, including partner account management, revenue growth, and performance optimization for its UK restaurant network with its Karachi office playing a critical role in global operations.

Role Introduction

You’ll be the key point of contact for UK restaurant partners, from driving revenue and optimizing performance to growing their footprint across the portfolio of virtual food brands, as part of the Strategic Accounts team, a vital arm of the company’s growth strategy. This is a foundational hire with real scope to shape the role as the business scales.

Features

• Full time
• Onsite (Clifton, Karachi)

Requirements

• Taking full ownership of the day-to-day and strategic management of assigned restaurant partner accounts.
• Building and nurturing strong, productive relationships with key partner stakeholders.
• Leading weekly performance reviews and ensuring actionable business improvements are implemented.
• Monitoring partner sales and identifying upsell and cross-sell opportunities across brands.
• Coordinating closely with internal teams (Sales, Marketing, Operations, Tech) to deliver a seamless partner experience.
• Handling partner escalations, refunds, and operational challenges swiftly and professionally.
• Ensuring partners are leveraging logistics efficiently to maximize order volume.
• Using data to make informed recommendations, optimizing menus, and improving partner performance.
• Attending internal meetings to represent the Strategic Accounts team and provide insight-driven feedback.
• Proactively identifying and implementing innovative process improvements for stronger partner outcomes.

Specifications

• 2+ years of account management experience (preferably in food delivery, FMCG, tech, or hospitality).
• Strong understanding of B2B operations and/or the UK restaurant industry.
• Confidence working with data, performance metrics, and dashboards.
• Experience using CRM platforms and Excel/Google Sheets to track and report progress.
• Ability to communicate clearly, persuasively, and professionally with both internal and external stakeholders.
• Commercial acumen and strong negotiation skills.
• A proactive, problem-solving mindset and the ability to work under pressure.
• Collaborative attitude with a passion for helping partners succeed.

Expertise

Skills: B2B Operations, Client Relationship Management, CRM Platforms, Data analysis, Google Sheets, MS Excel, Negotiation Skills, Reporting & Dashboards

About TalentHue

TalentHue provides scalable, reliable Tech Recruitment, Corporate Recruitment and Consulting (Strategy, Operations, Performance) services. Our Recruitment and HR consultants will work alongside your team to meet the unique needs of your business.