Senior Executive, Virtual Account Management

foodpanda; Lahore; On-site; PKR 669,600 - 892,800; Full time

Job summary

A leading food delivery service in Lahore is seeking a Senior Executive for Virtual Account Management. This role focuses on telesales and client relationship management, requiring 2 to 3 years of experience. Candidates should possess strong communication skills in English (knowledge of Mandarin or Cantonese is a plus) and the ability to thrive in a fast-paced environment. Duties include managing account revenues, providing operational support, and meeting sales targets while ensuring compliance with operational standards.

Qualifications

• 2 to 3 years of experience in client management.
• Comfortable making outbound calls for extended periods.
• Excellent command of English; knowledge of Mandarin or Cantonese is an advantage.

Responsibilities

• Manage and grow revenue of partner accounts.
• Provide operational support as needed.
• Monitor account performance metrics.
• Exceed daily productivity goals in calls and sales.
• Ensure compliance with operational standards.

Skills

Telesales experience

Account management

Problem-solving

Sales-oriented

Effective communication

Data sensitivity

Adaptability

Team player

Tools

Google applications

Salesforce

Job description

Senior Executive, Virtual Account Management - Future Talent Pipeline (Pakistan)

We’re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise.

Are you a fit?

• Proven Track Record: Experience in Telesales / Account Management role with a history of hitting commercial targets.
• Environment: You thrive in fast-paced, high-accountability settings.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT YOU WILL OWN

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem‑solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Qualifications

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin or Cantonese.
• Be both data-sensitive and sales‑mined.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative‑sale approach.
• A strong relationship builder, target‑oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.