Senior Technical Consultant CRM

Systems Arabia; Lahore; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

Systems Arabia in Lahore is seeking a Senior CRM Technical Consultant to lead the technical implementation, customization, integration, and support of Microsoft Dynamics 365 CRM/CE and Power Platform solutions.

You will translate business requirements into scalable technical designs, handle data migration, deployments, security, and analytics with SSRS/Power BI, while collaborating across teams and adhering to ALM/CI/CD practices.

Qualifications

• 5–8 years hands-on Dynamics 365 CRM/CE experience.
• End-to-end Dynamics 365 implementations experience.
• Hands-on with Sales, Customer Service, or Field Service modules.
• Strong knowledge of Power Platform and Dataverse.
• Experience with Model-Driven and Canvas Apps.
• Deep understanding of D365 configuration and security.
• Proficient in C#/.NET and Plugin development.
• Strong JavaScript and Web API experience.
• Experience with Custom APIs, Web Services, and enterprise integrations.
• Familiar with Azure DevOps, CI/CD, ALM, deployment.
• Experience SSRS and Power BI.
• Good grasp of solution design, performance, scalability.
• Strong troubleshooting and problem-solving skills.
• Ability to translate functional requirements into technical solutions.
• Understanding of SDLC and Agile methodologies.

Responsibilities

• Participate in end-to-end Dynamics 365 CRM/CE implementations from design to support.
• Configure and customize Dynamics 365: Tables, Forms, Views, Rules, Web Resources.
• Develop custom solutions using C#/.NET and Plugins.
• Create client-side customizations with JavaScript and Web API.
• Design integrations using Web API, Custom APIs, and Web Services.
• Build Power Apps, Power Automate, and Dataverse solutions.
• Develop Model-Driven Apps and Canvas Apps.
• Implement and configure the security model: roles, teams, units.
• Perform data migration: mapping, transformation, cleansing.
• Create SSRS reports and Power BI dashboards.
• Manage deployments with ALM and CI/CD pipelines.
• Troubleshoot production issues and participate in reviews.
• Prepare technical specs and deployment documentation.
• Adhere to Microsoft-recommended development and security practices.

Skills

Dynamics 365 CRM

Power Platform

Agile methodologies

Troubleshooting

Requirements translation

Security model

End-to-end implementations

Data migration

Tools

C#/.NET

Dynamics 365 Plugins

Web API

Azure DevOps

Power Apps

Power Automate

Dataverse

SSRS

Power BI

Model-Driven Apps

Canvas Apps

Job description

The Senior CRM Technical Consultant will be responsible for the technical implementation, customization, integration, and support of Microsoft Dynamics 365 CRM/Customer Engagement (CE) and Power Platform solutions. The role involves translating business and functional requirements into scalable technical solutions and working across development, integration, data migration, testing, deployment, and support activities.

Responsibilities

• Participate in end-to-end Dynamics 365 CRM/CE implementations, from technical design and development through testing, deployment, and support.
• Configure and customize Dynamics 365 CRM/CE, including Tables, Forms, Views, Business Rules, Web Resources, and security components.
• Work with Dynamics 365 workloads including Sales, Customer Service, and Field Service.
• Develop custom solutions using C#/.NET, Plugins, Custom APIs, and custom workflows.
• Develop client-side customizations using JavaScript and Dynamics 365 Web API.
• Design and implement integrations using Web API, Custom APIs, Web Services, and enterprise integration technologies.
• Develop solutions using Power Apps, Power Automate, and Dataverse.
• Build and customize Model-Driven Apps and Canvas Apps.
• Develop Power Automate flows and workflow automation.
• Implement and configure the Dynamics 365 Security Model, including security roles, business units, teams, and access controls.
• Perform data migration activities including mapping, transformation, validation, cleansing, and data harmonization.
• Develop and maintain SSRS reports and Power BI dashboards where required.
• Manage Dynamics 365 solutions, environments, and deployments following ALM and solution management best practices.
• Work with Azure DevOps and CI/CD pipelines for build, release, and deployment processes.
• Troubleshoot and resolve technical, integration, performance, and production issues.
• Participate in code reviews, technical design reviews, testing, and release activities.
• Prepare technical specifications, design documents, deployment documentation, and support documentation.
• Follow Microsoft-recommended development, security, performance, and architecture practices.

Requirements

• 5–8 years of hands‑on experience with Microsoft Dynamics 365 CRM/CE.
• Strong experience with end-to-end Dynamics 365 implementations.
• Hands‑on experience with Dynamics 365 Sales, Customer Service, Field Service, or related CRM modules.
• Strong knowledge of Power Platform, Power Apps, Power Automate, and Dataverse.
• Experience with Model-Driven Apps and Canvas Apps.
• Strong understanding of Dynamics 365 configuration and customization, including Tables, Forms, Views, Business Rules, Web Resources, and security.
• Strong development experience with C#/.NET and Dynamics 365 Plugin Development.
• Good hands‑on experience with JavaScript and Dynamics 365 Web API.
• Experience with Custom APIs, Web Services, and enterprise integrations.
• Strong understanding of the Dynamics 365 Security Model.
• Experience with data migration, mapping, transformation, cleansing, and data harmonization.
• Experience developing Power Automate flows and custom workflows.
• Working knowledge of Azure DevOps, CI/CD, ALM, solution management, and deployment processes.
• Experience with SSRS and Power BI.
• Good understanding of CRM solution design, scalability, performance, and maintainability.
• Strong troubleshooting and problem‑solving skills.
• Ability to translate functional requirements into technical solutions.
• Good understanding of software development lifecycle and Agile methodologies.