Dynamics CRM Techo - Functional Associate - Senior

ITC WORLDWIDE; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

ITC WORLDWIDE is seeking a D365 CE Techno-Functional Consultant to deliver end-to-end Microsoft Dynamics 365 Customer Engagement solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.

This position involves leading workshops, gathering requirements, designing architecture,

Qualifications

• 5+ years of experience with Dynamics 365 CE implementations and client-facing consulting.
• Strong design and configuration skills across Sales, Customer Service and Field Service.
• Hands-on development with C#/.NET plugins and JavaScript/TypeScript.

Responsibilities

• Engage with stakeholders to gather requirements and lead workshops.
• Design end-to-end D365 CE solutions and define integration patterns.
• Configure Dataverse, forms, views, rules, and Power Automate workflows.
• Develop plugins and PCF components; support data migration and governance.
• Coordinate testing, training, and post-go-live support.
• Collaborate with developers, architects, and business teams.

Skills

D365 CE

Power Platform

Dataverse

Power Apps

Power Automate

Power BI

C#/.NET plugins

JavaScript/TypeScript

REST APIs

Azure DevOps

Azure Integration Services

Solution design

Tools

PCF components

Azure DevOps

Job description

D365 CE Techno-Functional Consultant

Role Overview

The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands‑on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.

Core Responsibilities

1. Consulting & Requirements Gathering

• Engage with business stakeholders to gather, analyze, and document requirements

• Lead workshops, discovery sessions, and solution discussions

• Translate business needs into functional specifications and technical designs

2. Solution Design & Architecture

• Design end‑to‑end D365 CE solutions across:

• Sales

• Customer Service

• Field Service

• Align solutions with industry best practices and ITC delivery frameworks

• Define scalable architecture, including integration patterns and data models

3. Configuration & Customization

• Configure and customize D365 CE using:

• Dataverse entities, forms, views, and security models

• Business rules, workflows, and Power Automate flows

• Develop technical components:

• Plugins (C#)

• JavaScript customizations

• PCF components (preferred)

4. Integration & Data Management

• Design and implement integrations with external systems using:

• Azure services (Logic Apps, Functions)

• APIs and middleware

• Manage:

• Data migration

• Data mapping & transformation

• Data integrity and governance

5. End-to-End Delivery Ownership

• Participate across full lifecycle:

• Design Configuration Development Testing Deployment Support

• Ensure quality deliverables, system performance, and client satisfaction

• Support Agile / Scrum or hybrid project delivery models

6. Testing, Training & Support

• Lead UAT coordination and validation

• Provide end-user training and documentation

• Troubleshoot and resolve production issues and enhancements

7. Collaboration & Stakeholder Management

• Work cross-functionally with:

• Developers

• Architects

• Business teams

• Act as a bridge between functional and technical teams

• Communicate effectively with both technical and non‑technical stakeholders

Technical Skill Requirements

Dynamics 365 & Power Platform

• Strong expertise in:

• D365 CE (Sales, Customer Service, Field Service)

• Dataverse architecture

• Proficiency in:

• Power Apps (Model-driven apps)

• Power Automate

• Power BI (reporting/analytics)

Development Skills

• Hands‑on experience with:

• C#, .NET plugins

• JavaScript / TypeScript

• REST APIs and integrations

• Understanding of:

• Solution management (ALM)

• Azure DevOps

Integration & Cloud

• Experience with:

• Azure Integration Services

• APIs and connectors

• Knowledge of enterprise integration patterns is critical

Functional Expertise

• Strong understanding of:

• CRM business processes (Lead-to-Cash, Case Management, Service)

• Business Process Mapping and BPM lifecycle

• Ability to align system capabilities with business outcomes

• Drive process optimization through technology

Experience Requirements

• 5+ years of experience in Dynamics 365 CE implementations

• Proven track record of end-to-end project delivery

• Experience in client-facing consulting roles

• Exposure to multi-module or enterprise-scale deployments

Certifications (Preferred)

• Microsoft Dynamics 365 certifications such as:

• D365 Customer Service Functional Consultant

• D365 Sales Functional Consultant

• Power Platform Solution Architect