Senior Technical Consultant CRM

Systems Arabia; Islamabad; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Systems Arabia is seeking a Senior CRM Technical Consultant to lead the technical implementation, customization, integration, and support of Microsoft Dynamics 365 CRM/CE and Power Platform solutions. The role involves translating business and functional requirements into scalable technical solutions across development, data migration, testing, deployment, and support activities.

The ideal candidate will have 5–8 years of hands-on experience with Dynamics 365 CRM/CE, strong knowledge of Power

Qualifications

• 5–8 years hands-on Dynamics 365 CRM/CE experience.
• Strong experience with end-to-end D365 implementations.
• Power Platform, Dataverse, and related modules.

Responsibilities

• Participate in end-to-end Dynamics 365 CRM/CE implementations from design to post-launch support.
• Configure and customize Dynamics 365 including Tables, Forms, Views, Business Rules, Web Resources, and security.
• Develop solutions using C#/.NET, Plugins, Custom APIs, and workflows.

Skills

Dynamics 365 CRM/CE

End-to-end implementations

Power Platform

C#/.NET

Agile methodologies

Troubleshooting

Data migration

ALM / deployment

Tools

Azure DevOps

SSRS

Power BI

Job description

The Senior CRM Technical Consultant will be responsible for the technical implementation, customization, integration, and support of Microsoft Dynamics 365 CRM/Customer Engagement (CE) and Power Platform solutions. The role involves translating business and functional requirements into scalable technical solutions and working across development, integration, data migration, testing, deployment, and support activities.

Responsibilities

• Participate in end-to-end Dynamics 365 CRM/CE implementations, from technical design and development through testing, deployment, and support.
• Configure and customize Dynamics 365 CRM/CE, including Tables, Forms, Views, Business Rules, Web Resources, and security components.
• Work with Dynamics 365 workloads including Sales, Customer Service, and Field Service.
• Develop custom solutions using C#/.NET, Plugins, Custom APIs, and custom workflows.
• Design and implement integrations using Web API, Custom APIs, Web Services, and enterprise integration technologies.
• Develop solutions using Power Apps, Power Automate, and Dataverse.
• Build and customize Model-Driven Apps and Canvas Apps.
• Develop Power Automate flows and workflow automation.
• Implement and configure the Dynamics 365 Security Model, including security roles, business units, teams, and access controls.
• Perform data migration activities including mapping, transformation, validation, cleansing, and data harmonization.
• Develop and maintain SSRS reports and Power BI dashboards where required.
• Manage Dynamics 365 solutions, environments, and deployments following ALM and solution management best practices.
• Work with Azure DevOps and CI/CD pipelines for build, release, and deployment processes.
• Troubleshoot and resolve technical, integration, performance, and production issues.
• Participate in code reviews, technical design reviews, testing, and release activities.
• Prepare technical specifications, design documents, deployment documentation, and support documentation.
• Follow Microsoft-recommended development, security, performance, and architecture practices.

Requirements

• 5–8 years of hands-on experience with Microsoft Dynamics 365 CRM/CE.
• Strong experience with end-to-end Dynamics 365 implementations.
• Hands-on experience with Dynamics 365 Sales, Customer Service, Field Service, or related CRM modules.
• Strong knowledge of Power Platform, Power Apps, Power Automate, and Dataverse.
• Experience with Model-Driven Apps and Canvas Apps.
• Strong understanding of Dynamics 365 configuration and customization, including Tables, Forms, Views, Business Rules, Web Resources, and security.
• Strong development experience with C#/.NET and Dynamics 365 Plugin Development.
• Experience with Custom APIs, Web Services, and enterprise integrations.
• Strong understanding of the Dynamics 365 Security Model.
• Experience with data migration, mapping, transformation, cleansing, and data harmonization.
• Experience developing Power Automate flows and custom workflows.Working knowledge of Azure DevOps, CI/CD, ALM, solution management, and deployment processes.
• Experience with SSRS and Power BI.
• Good understanding of CRM solution design, scalability, performance, and maintainability.
• Strong troubleshooting and problem-solving skills.
• Ability to translate functional requirements into technical solutions.
• Good understanding of software development lifecycle and Agile methodologies.