Senior Office Admin & Client Relations Lead

Recruit AI; Lahore; Sur place; PKR 600 000 - 1 200 000; Plein temps

Résumé du poste

Advisory Agents in Lahore is seeking an Office Administrator and Customer Relationship Manager to streamline office operations and enhance client engagement. You will lead a small team, oversee daily activities, and ensure a professional, productive environment that supports business growth.

You will use Microsoft 365 for documentation and communication, maintain knowledge bases for clients, and coordinate with departments to uphold service standards and customer satisfaction.

Qualifications

• Five+ years of experience in office administration and client services.
• Graduate level education is required.
• Proficiency with Microsoft 365 for documentation and communication.
• Strong communication and interpersonal skills are essential.
• Ability to supervise a small team and coordinate tasks.

Responsabilités

• Manage day-to-day office administration ensuring smooth operational workflow and organization.
• Lead and supervise a team of three staff members, providing guidance, support, and performance management.
• Develop and maintain effective customer communication channels to address inquiries, feedback, and complaints promptly.
• Resolve customer issues and challenges efficiently to enhance customer satisfaction and retention.
• Utilize Microsoft 365 tools including Word, Excel, Outlook, and Teams to facilitate documentation, scheduling, and communication.
• Maintain and update the knowledge base management system to ensure clients and team members have access to accurate and current information.
• Coordinate with other departments and stakeholders to ensure consistency in service delivery and client engagement.
• Implement processes that improve office productivity and customer service standards.
• Prepare reports and summaries related to office activities, customer interactions, and team performance.
• Support business development initiatives by managing client relationships and identifying upselling opportunities.
• Ensure compliance with company policies and procedures in all administrative and customer-facing activities.
• Train new hires and conduct regular team meetings to enhance skills and share important updates.
• Monitor and manage office supplies and resources to maintain a productive work environment.
• Handle confidential company and client information with discretion and professionalism.

Connaissances

Office administration

Customer relationship management

Team leadership

Strong communication

Problem solving

Formation

Graduate degree

Outils

Microsoft 365

Description du poste

Advisory Agents in Lahore is seeking an Office Administrator and Customer Relationship Manager to streamline office operations and enhance client engagement. You will lead a small team, oversee daily activities, and ensure a professional, productive environment that supports business growth.

You will use Microsoft 365 for documentation and communication, maintain knowledge bases for clients, and coordinate with departments to uphold service standards and customer satisfaction.