Senior MSP Escalation Engineer – Networking & Infra

Gxait; Pakistan; Hybrid; PKR 1,500,000 - 2,500,000; Full time

Job summary

An IT services company based in Pakistan is seeking a Senior Systems Engineer to resolve complex technical issues in a managed services environment. The ideal candidate will possess extensive networking expertise and experience in managing core MSP platforms, ensuring optimal service delivery. Responsibilities include acting as a senior escalation point for technical issues, supporting servers and cloud infrastructure, and improving overall operational efficiency through documentation and standardization. This position is pivotal for enhancing service quality as the company scales.

Qualifications

• 5+ years of senior-level MSP support experience.
• Experience as an L3 or senior escalation engineer in a managed services environment.
• Solid practical networking experience including firewall configuration.

Responsibilities

• Resolve complex service and infrastructure issues across client environments.
• Own troubleshooting end-to-end, improving customer experience.
• Produce clear documentation to enhance L1/L2 engineers' capabilities.

Skills

Complex ticket resolution

Networking expertise

Core MSP platforms support

Firewall troubleshooting

Root cause analysis

Tools

Microsoft 365

Azure

Active Directory

VMware

Windows Server

Job description

An IT services company based in Pakistan is seeking a Senior Systems Engineer to resolve complex technical issues in a managed services environment. The ideal candidate will possess extensive networking expertise and experience in managing core MSP platforms, ensuring optimal service delivery. Responsibilities include acting as a senior escalation point for technical issues, supporting servers and cloud infrastructure, and improving overall operational efficiency through documentation and standardization. This position is pivotal for enhancing service quality as the company scales.