Senior Manager IT Infrastructure & Cloud Operations

Confidential Company; Islamabad; On-site; PKR 4,000,000 - 8,000,000; Full time

Job summary

Confidential Company seeks a Senior Manager for IT Infrastructure & Cloud Operations to lead enterprise IT operations across Microsoft 365, identity, collaboration, endpoint management, cloud services, security platforms, and virtualization.

You will own governance, service reliability, modernization initiatives, and compliance support, coordinating with vendors and stakeholders to ensure high availability.

Qualifications

• 10+ years of progressive enterprise IT infrastructure experience.
• Leadership of Microsoft 365, Exchange Online, Entra ID, SCCM, Intune, endpoint, virtualization, cloud, and backup operations.
• Proven ability to lead migrations, modernization, compliance initiatives, incident resolution, and cross‑functional teams.
• Strong vendor management, stakeholder coordination, service delivery, documentation, reporting, and governance.

Responsibilities

• Lead enterprise IT operations across Microsoft 365, identity, collaboration, endpoint management, cloud services, security platforms, infrastructure services, virtualization, backup, and disaster recovery.
• Govern operational governance, service reliability, modernization initiatives, and compliance support.
• Coordinate with vendors and business stakeholders to ensure service availability and quality.
• Drive automation and AI-enabled IT operations, PowerShell scripting, and process improvements.
• Oversee incident resolution and root-cause analysis.
• Support disaster recovery readiness and audits.

Skills

Microsoft 365

Identity & Access Management

Cloud Operations

Security Operations

Infrastructure Governance

Vendor Management

Education

Bachelor’s or Master’s degree in CS/IT/Engineering

Tools

SCCM / Configuration Manager

Intune

Azure

AWS

VMware

Hyper‑V

Nutanix

Proxmox

Job description

The Senior Manager, IT Infrastructure & Cloud Operations will lead enterprise IT operations across Microsoft 365, identity, collaboration, endpoint management, cloud services, security platforms, infrastructure services, virtualization, backup, and disaster recovery. The role is responsible for operational governance, service reliability, modernization initiatives, compliance support, vendor coordination, and continuous improvement across business-critical IT platforms.

Key Responsibilities:

• Manage Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing, access controls, and service troubleshooting.
• Oversee mailbox services, distribution groups, email security, compliance settings, and collaboration platform administration.
• Support Microsoft services readiness, licensing enablement, security controls, access governance, and administrative use cases.

Identity, Endpoint & Security Operations

• Lead Microsoft Entra ID, Active Directory, SSO, federation, directory synchronization, role-based access, and identity lifecycle operations.
• Oversee SCCM / Microsoft Configuration Manager, endpoint compliance, patch management, application deployment, and Windows Update management.
• Manage privileged access, PKI and certificate services, Microsoft Defender, Microsoft Sentinel, Cortex XDR, vulnerability reporting, and security monitoring activities.

Infrastructure, Cloud & Virtualization

• Provide governance and operational oversight for Windows Server, DNS, DHCP, DFS, SQL Server, and core infrastructure platforms.
• Manage virtualization and cloud platforms including Azure, Azure Virtual Desktop, VMware, and Hyper‑V.
• Support AWS administration, platform integrations, storage, backup, recovery, and infrastructure modernization initiatives.

Service Delivery, Governance & Improvement

• Lead incident resolution, root‑cause analysis, problem management, service improvement, documentation, and operational reporting.
• Coordinate with internal teams, vendors, and business stakeholders to ensure service availability, quality, and compliance alignment.
• Manage disaster recovery readiness, audit support, access reviews, and data‑protection considerations across enterprise platforms.
• Drive automation, AI‑assisted IT operations, PowerShell scripting, knowledge retrieval, reporting, and administrative process improvements.

Required Technical Skills:

Microsoft Cloud

Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Azure IaaS/PaaS, and Azure Virtual Desktop.

Identity & Security

Active Directory, IAM, SSO, federation, PKI, privileged access, Microsoft Defender, Microsoft Sentinel, XDR, and email security.

SCCM / Microsoft Configuration Manager, patch management, endpoint compliance, and application deployment.

Infrastructure

Windows Server, DNS, DHCP, DFS, SQL Server, storage, backup, disaster recovery, monitoring, and operational health checks.

Virtualization & Cloud

VMware, Hyper‑V, Nutanix, Proxmox, Azure, and AWS administration and platform integrations.

Automation & Governance

PowerShell, AI‑enabled administration, reporting, documentation, audit support, and service improvement.

Required Experience:

• 10+ years of progressive experience in enterprise IT infrastructure, Microsoft cloud, identity, collaboration, security, and operations management.
• Demonstrated experience leading Microsoft 365, Exchange Online, Active Directory, Entra ID, SCCM, Intune, endpoint, virtualization, cloud, and backup operations.
• Proven ability to lead major migrations, infrastructure modernization, compliance initiatives, incident resolution, and cross‑functional technical teams.
• Strong experience in vendor management, stakeholder coordination, service delivery, documentation, reporting, and operational governance.

Preferred Certifications:

Microsoft 365 Certified: Administrator Expert; Microsoft Teams Administrator Associate (MS-700).

Identity & Access

Microsoft Certified: Identity and Access Administrator Associate.

Infrastructure & Operations

Windows Server / Hybrid Administrator; VMware / Hyper‑V; Veeam or equivalent backup certification.

Security & Compliance

ISO 27001 Foundation, CompTIA Security+, CISSP or equivalent security certification preferred.

Professional Enablement

Microsoft Certified Trainer (MCT) or equivalent technical training credential preferred.

Education:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Relevant Microsoft, cloud, infrastructure, security, and IT service management certifications will be considered an advantage.