Senior Manager, Global Technical Support Engineering

Motive; Lahore; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

Motive is seeking a Senior Manager of Technical Support Engineering to lead a substantial portion of our Tier 2/Tier 3 Technical Support organization within Global Support. You’ll own performance, operating rhythm, org design, and execution across multiple teams and customer segments, collaborating with Product, Engineering, Sales, and Customer Success to scale support excellence.

You will guide managers and senior ICs, drive staffing, and shape processes, tooling, and cross-functional

Qualifications

Responsibilities

• Own performance, staffing strategy, and organizational health across multiple pods or business segments.
• Lead and develop a layer of managers and senior ICs, building leadership capability and accountability.
• Set the operating cadence for your area through goal-setting, reviews, and inspection mechanisms.
• Drive workforce planning with headcount, shift coverage, and ramp assumptions.
• Serve as the senior escalation leader for critical customer issues and major incidents.

Job description

Motive is seeking a Senior Manager of Technical Support Engineering to lead a substantial portion of our Tier 2/Tier 3 Technical Support organization within Global Support. You’ll own performance, operating rhythm, org design, and execution across multiple teams and customer segments, collaborating with Product, Engineering, Sales, and Customer Success to scale support excellence.

You will guide managers and senior ICs, drive staffing, and shape processes, tooling, and cross-functional