Strategic Technical Account Manager (Global Support)

ProducePay; Pakistan; On-site; PKR 16,657,000 - 24,986,000; Full time

Job summary

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization. You will bridge relationship management with high-level problem solving, audit account health, and mentor engineers within your segment.

You will lead strategic partnerships, oversee environment health, and drive root-cause analysis to deliver actionable insights while championing the customer voice across Support, Product, and Engineering.

Qualifications

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Responsibilities

• Own end-to-end resolution of escalated cases for premium customer experience.
• Create SQL-based queries to identify and address emerging issues.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.

Skills

SQL

Analytical thinking

Communication

On-call readiness

Education

Bachelor's degree in CS/Engineering

Tools

APIs

Log parsing

Job description

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization. You will bridge relationship management with high-level problem solving, audit account health, and mentor engineers within your segment.

You will lead strategic partnerships, oversee environment health, and drive root-cause analysis to deliver actionable insights while championing the customer voice across Support, Product, and Engineering.