Senior Manager, Client Operations & Compliance

Standard Chartered; Karachi Division; Hybrid; PKR 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Retirement savings

Medical insurance

Life insurance

Annual leave 30 days

Flexible working

Job summary

Standard Chartered is seeking a Compliance Operations professional in Karachi to ensure full compliance with AML, CDD and regulatory requirements while processing production orders and non-financial service requests within SLAs.

The role involves cheque book, signature and debit card requests, system updates and reconciliations, and coordinating with internal teams and vendors to maintain high standards of operational integrity.

Qualifications

• Knowledge of AML, CDD, KYC, sanctions and related regulatory requirements.
• Experience with regulatory compliance in financial services is desirable.

Responsibilities

• Monitor workflows and authorize client maintenance requests accurately, on time and in line with SLAs, KCS and regulatory requirements.
• Ensure robust, efficient and cost-effective operational processes, resolving client queries and complaints within agreed timelines.
• Drive process and system improvements, including automation and data-driven analysis, to enhance accuracy, controls and productivity.
• Maintain strong risk management, governance and control standards, including AML / CDD / KYC, Shariah, SBP and Group policy compliance.
• Monitor and address Key Risk Indicators, complete CST/HCL requirements, and support BCP/DR and audit-related activities.
• Collaborate with internal stakeholders and vendors to deliver agreed service standards and manage changes to systems, processes and products.
• Lead and develop staff, ensure completion of mandatory learning and leave, and promote innovation, engagement and participation in bank-wide initiatives.
• Uphold the bank’s values and conduct principles, taking ownership for ethical behavior, risk escalation and regulatory compliance.

Job description

Standard Chartered is seeking a Compliance Operations professional in Karachi to ensure full compliance with AML, CDD and regulatory requirements while processing production orders and non-financial service requests within SLAs.

The role involves cheque book, signature and debit card requests, system updates and reconciliations, and coordinating with internal teams and vendors to maintain high standards of operational integrity.