Client Success & Operations Analyst

Standard Chartered; Lahore; On-site; PKR 3,000,000 - 5,000,000; Part time

Benefits offered by this job

Retirement savings

Life insurance

Flexible working

Wellbeing support

Learning and development

Job summary

Standard Chartered in Pakistan is seeking a client management professional to drive targets and ensure collaborative delivery of excellent client service, moving clients toward ready-to-transact within SLAs.

You will align CIB and Client Management, engage RMs, Product Sales, and Operations to resolve issues, accelerate digital adoption, and continuously improve processes, with a focus on client delight.

Qualifications

• Bachelor's degree required; CA/ACCA or master's is preferred.
• Experience in risk management or actuarial/economics is a plus.
• Strong communication and client-management skills.

Responsibilities

• Coordinate alignment between CIB and Client Management with regular stakeholder engagement.
• Drive scalable, client-focused Client Management model with tiering and value differentiation.
• Improve operational efficiency and process effectiveness across the organization.
• Engage internal stakeholders to streamline processes and implement changes.
• Partner with RMs, Product Sales, and Operations to resolve client issues.
• Monitor performance and initiate actions to meet changing needs.
• Accelerate digital adoption and align digital value with client needs.
• Drive adoption of latest tools and techniques to boost performance.
• Ensure DOIs alignment and compliance with Group policies.
• Demonstrate knowledge of client needs and build strong account management.
• Support loan drawdowns and resolve client complaints and escalations.
• Provide guidance on documentation requirements (credit docs, monitoring).
• Contribute to CIC pack with Enablement team and ensure timely actions.
• Manage end-to-end documentation flow, passporting within network.
• Coordinate with Legal, Compliance, Credit, and Clients on standard terms.
• Ensure document deficiencies are minimized and corrected timely.
• Manage flow maintenance on client portfolio.
• Understand Group CDD policies and provide input on policy discussions.

Skills

CIB knowledge

Communication

Stakeholder management

Process management

Action oriented

People management

Education

Bachelor's degree

CA/ACCA

Masters in risk management / actuarial / economics

Job description

Standard Chartered in Pakistan is seeking a client management professional to drive targets and ensure collaborative delivery of excellent client service, moving clients toward ready-to-transact within SLAs.

You will align CIB and Client Management, engage RMs, Product Sales, and Operations to resolve issues, accelerate digital adoption, and continuously improve processes, with a focus on client delight.