Senior Logistics Performance & Ops Excellence Lead

Alibaba Group; Karachi Division; On-site; PKR 1,800,000 - 3,400,000; Full time

Job summary

Alibaba Group in Pakistan seeks an Operations Excellence lead to drive end-to-end logistics performance across the country and establish robust governance with regular reviews. You will conduct deep-dive analyses, partner with venture ops teams, and develop KPI definitions and benchmarks.

The role demands cross-functional collaboration with Ops, Commercial, Product, and BI to resolve bottlenecks and drive measurable improvements.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Supply Chain, or related field.
• Lean/Six Sigma certification (Green Belt or above preferred).
• 2–3 years in logistics or e-commerce operations with performance KPI focus.
• Proven track record of improving SR, TTS/FA, productivity, or cost.
• Experience in governance (WBR/MBR) and KPI tracking.

Responsibilities

• Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.
• Establish and manage a governance framework (WBRs, MBRs, daily reviews) to track and improve performance.
• Conduct deep-dive analysis on performance deviations and close action plans with operations teams.
• Partner with venture operations teams to drive accountability and corrective actions on ground.
• Develop and refine KPI definitions, targets, and performance benchmarks.
• Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve bottlenecks.
• Lead data-driven performance analysis to identify trends and improvement opportunities.
• Build and maintain performance dashboards and reporting frameworks for real-time visibility.
• Translate data insights into actionable recommendations for leadership and operations teams.
• Support strategic decision-making through scenario analysis and performance forecasting.
• Identify performance gaps and lead Lean/Six Sigma process improvements.

Skills

Logistics end-to-end

Cross-functional leadership

Data-driven decisions

Process improvement

Lean Six Sigma

KPI governance

Education

Bachelor’s or Master’s in Engineering / Supply Chain / Operations

Tools

Power BI

Excel

Tableau

Job description

Alibaba Group in Pakistan seeks an Operations Excellence lead to drive end-to-end logistics performance across the country and establish robust governance with regular reviews. You will conduct deep-dive analyses, partner with venture ops teams, and develop KPI definitions and benchmarks.

The role demands cross-functional collaboration with Ops, Commercial, Product, and BI to resolve bottlenecks and drive measurable improvements.